FOH Manager

TASHAS GROUP; Cape Town; On-site; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Competitive remuneration

Career development opportunities

Job summary

The Parc by tashas in Mouille Point, Cape Town is recruiting an experienced FOH Manager to join the opening leadership team. You will lead the Front of House, shaping a warm, refined and memorable guest experience in collaboration with the General Manager and Head Chef.

You will coach the team, drive operational excellence and ensure seamless service across shifts while maintaining brand standards and a safe, organized work environment.

Qualifications

• Experience leading Front of House in premium hospitality environments.
• Proven ability to motivate and develop high-performing teams.
• Outstanding guest service skills and passion for hospitality.
• Strong communication, organizational and problem-solving abilities.
• Comfort managing busy service periods with professionalism.

Responsibilities

• Lead day-to-day Front of House operations, ensuring smooth and consistent service.
• Support GM in delivering operational excellence across all shifts.
• Oversee opening/closing, staffing coverage and venue presentation.
• Maintain stock levels and daily FOH requirements; manage reports and checklists.
• Deliver exceptional hospitality and personalised guest experiences from arrival to departure.
• Lead recruitment, onboarding and training of new team members.
• Uphold brand standards, cleanliness, and service quality across the venue.
• Ensure compliance with health, safety and food hygiene regulations.

Skills

Leadership

Hospitality

Guest Service

Communication

Problem-Solving

Organizational

POS Systems

Team Development

Tools

POS systems

Job description

About The Role

As we prepare to open the doors to Le Parc by tashas in Mouille Point, we are looking for an experienced and inspiring FOH Manager to join our opening leadership team. At Le Parc, exceptional hospitality is built on genuine connections, attention to detail and seamless service. As our FOH Manager, you will lead the Front of House team, ensuring every guest enjoys an experience that is warm, refined and memorable. Working closely with the General Manager and Head Chef, you will create an environment where operational excellence, strong leadership and outstanding hospitality come together every day.

Your Mission

You will lead the Front of House team with confidence and care, creating a culture where people thrive, service is exceptional and every guest leaves wanting to return. By coaching your team, maintaining operational excellence and leading by example, you will play a key role in the success of Le Parc by tashas.

What You’ll Be Doing

Leadership & Operations

• Lead the day-to-day Front of House operation, ensuring smooth, efficient and consistent service.
• Support the General Manager in delivering operational excellence across every shift.
• Oversee opening and closing procedures, daily operational readiness and venue presentation.
• Monitor staffing levels and assist with scheduling to ensure effective team coverage.
• Ensure stock levels, operational supplies and daily Front of House requirements are maintained.
• Review daily operations, identify opportunities for improvement and implement solutions proactively.
• Ensure accurate completion of operational reports, maintenance requests and daily checklists.

Guest Experience

• Deliver exceptional hospitality by setting the standard for professional, engaging and personalised service.
• Lead the team in creating memorable guest experiences from arrival through to departure.
• Handle guest feedback and resolve concerns with professionalism, empathy and efficiency.
• Build lasting relationships with regular guests while fostering a welcoming environment for every visitor.
• Support service during busy periods, leading from the floor and ensuring seamless coordination between the Front and Back of House teams.

People Leadership

• Inspire, coach and develop a high-performing Front of House team.
• Support the recruitment, onboarding and training of new team members.
• Conduct regular coaching conversations and provide ongoing feedback to encourage growth.
• Foster a culture built on accountability, collaboration, respect and continuous improvement.
• Motivate the team to consistently deliver excellence while living the values of the Tashas Group.

Quality & Brand Standards

• Ensure every aspect of the guest experience reflects the standards and philosophy of Le Parc by tashas.
• Maintain exceptional presentation, cleanliness and organisation throughout the restaurant.
• Uphold service standards, operational procedures and brand expectations consistently.
• Champion our commitment to exceptional food, beautiful environments and engaging service.

Health, Safety & Compliance

• Ensure compliance with all health, safety and food hygiene regulations.
• Monitor venue cleanliness, safety procedures and operational compliance.
• Complete daily health and safety checks and ensure corrective actions are implemented where necessary.
• Promote a safe, organised and professional working environment for both guests and team members.

What We’re Looking For

• Previous experience as a Floor Manager, FOH Manager or Restaurant Manager within a premium hospitality environment.
• Proven ability to lead, motivate and develop high-performing teams.
• Outstanding guest service skills with a genuine passion for hospitality.
• Strong operational knowledge of restaurant service and Front of House management.
• Excellent communication, organisational and problem-solving abilities.
• Confidence managing busy service periods while maintaining composure and professionalism.
• Computer literacy and experience with restaurant POS systems.
• A positive, approachable and inspiring leadership style.
• Flexibility to work evenings, weekends and public holidays.

What You’ll Love

• Being part of the opening leadership team for Le Parc by tashas.
• Working with one of South Africa's most respected hospitality brands.
• Leading a passionate team dedicated to exceptional guest experiences.
• Opportunities to grow your leadership career within the Tashas Group.
• A collaborative culture that values excellence, generosity and continuous learning.
• Competitive remuneration and long-term career development opportunities.

At Le Parc by tashas, great hospitality begins with exceptional people. If you’re a natural leader who thrives on creating memorable guest experiences and inspiring high‑performing teams, we’d love to welcome you to our opening team.