Fleet Operations Lead — Logistics & Dispatch

Boardroom Appointments; Durban; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Boardroom Appointments is seeking a Logistics Fleet Controller in Durban to lead drivers and assistants, ensure on-time deliveries, and manage fleet operations. The role requires a supervisor background in logistics, strong leadership, and effective communication.

You will supervise dispatch, track vehicle performance, and implement policies while maintaining accurate records and KPI reports in a dynamic environment.

Qualifications

• Grade 12 is required.
• Tertiary qualification in Logistics Management or Supply Chain Management.
• Advanced Microsoft Word and Excel skills.
• Minimum 5 years supervisory experience in logistics.
• Working knowledge of vehicle tracking.
• Excellent communication and interpersonal skills.
• Strong written, verbal, and presentation abilities.
• Highly organized and able to work in a fast-paced environment.
• Strong leadership and team-motivation abilities.
• Ability to build effective relationships.
• Problem-solving, planning, and decision-making capabilities.
• Employee relations and conflict management skills.

Responsibilities

• Instruct, oversee, and manage tasks assigned to drivers and assistants to ensure on-time deliveries.
• Update and implement logistic policies and procedures as necessary.
• Induct new staff and ensure understanding of all policies and procedures.
• Train new employees and assign them to competent on-the-job trainers within the team.
• Identify training needs of new and existing employees.
• Assist in testing driving candidates during interview processes.
• Schedule drivers and assistants to ensure on-time deliveries.
• Allocate trucks to bays according to load sizes; ensure timely and undamaged loading.
• Maintain constant communication with the fleet, monitor delays, and assist in customer communication regarding issues.
• Influence driver behavior and supervise site activities.
• Monitor and manage the vehicle GPS tracking system; generate detailed KPI reports.
• Monitor kilometers traveled daily according to the fuel issue system.
• Measure manpower costs by analyzing overtime trends, subsistence allowance payments, employee strength, and calculation methods.
• Ensure accident reports are accurate and concise.
• Maintain an accident report-keeping system to record frequency, cost trends, discipline, and training needs.
• Train drivers and assistants on incident/accident procedures.
• Check validity of COFs, licenses, and transport permits.
• Prepare and check load documents prior to dispatch.
• Ensure documentation is collected and checked upon return from delivery.
• Conduct pre-trip inspections on time and according to standards.
• Debrief drivers on specific aspects upon return.
• Collect and check documents after trip completion.
• Accurately record information in a computerized vehicle register within 24 hours of trip completion.
• Report unresolved queries to Management within 24 hours.
• Calculate and submit driver wages and subsistence allowance payments to the wages clerk in a timely manner.
• Continuously check the quality of service provided to customers by monitoring critical performance areas and taking corrective action as needed.
• Report instances of poor and/or excellent customer relationships to Management on an ongoing basis.
• Measure driver and assistant performance.
• Maintain constant communication with drivers en route.
• Carry out ancillary duties requested by Management as instructed.
• Report delivery delays and missed loads to the direct Manager.
• Participate actively in fleet management oversight and general administration.
• Ensure accurate and timely resolutions to breakdowns.
• Monitor and record fleet overtime, rest periods, etc.
• Serve as a point of contact between drivers/assistants and customers, assisting in resolving difficulties during deliveries.
• Sign off on daily vehicle inspections; ensure accurate and timely recording of inspections and addressing notable issues.
• Monitor vehicle maintenance records and oversee maintenance costs.
• Ensure compliance with PPE requirements and dress codes.
• Control vehicle keys and key drop box (maintain a register).
• Ensure rotation of vehicles between local and country trips.
• Continuously monitor vehicles via C-Track monitoring.

Skills

Leadership

Team motivation

Communication

Interpersonal skills

Presentation skills

Organization

Problem solving

Planning

Decision making

People management

Education

Grade 12

Logistics Management qualification

Supply Chain Management qualification

Tools

Microsoft Word

Microsoft Excel

Vehicle GPS tracking

C-Track monitoring

Job description

Boardroom Appointments is seeking a Logistics Fleet Controller in Durban to lead drivers and assistants, ensure on-time deliveries, and manage fleet operations. The role requires a supervisor background in logistics, strong leadership, and effective communication.

You will supervise dispatch, track vehicle performance, and implement policies while maintaining accurate records and KPI reports in a dynamic environment.