Fleet Maintenance & Authorisation Specialist

Afrirent Holdings (Pty) Ltd; Centurion; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Afrirent Holdings (Pty) Ltd seeks a Maintenance Contact Centre Agent to coordinate and authorise vehicle maintenance and repairs, ensuring minimal downtime, cost control and optimal vehicle availability. You will act as the liaison between suppliers, internal teams and fleet customers, reviewing requests and approving repairs per policy.

Role requires evaluating quotations, applying technical judgment, and maintaining records while adhering to SLA timelines and delegated authority limits.

Qualifications

• Certificate (NQF level 5) in Call Centre Operations / Customer Service / Automotive Administration.
• National Diploma (NQF Level 6) in Automotive Management / Mechanical Engineering / Fleet Management.

Responsibilities

• Receives and assesses maintenance authorisation requests from service providers.
• Captures and loads maintenance quotations into the fleet management system.
• Scrutinises repair quotations to determine the validity and necessity of repairs.
• Applies technical judgment to determine whether repairs fall within warranties / service plans / customer’s charge.
• Issues authorisation numbers to suppliers once approval is granted.
• Liaises with Technical Advisors where necessary to validate repair requirements.
• Manages warranty claims, goodwill repairs and service plan allocations.
• Monitors that repairs comply with vehicle manufacturer specifications.
• Coordinates repair bookings with authorised service providers.
• Follows the downtime management process to minimise vehicle downtime.
• Process all authorisation requests within agreed turnaround times.
• Monitors open repair cases until completion.
• Escalates complex / high-cost repairs to the Team Leader.
• Maintains accurate records of all authorisations and repair activities.

Education

NQF5 Call Centre / Customer Service / Automotive Administration

NQF6 Automotive Management / Mechanical Engineering / Fleet Management

Automotive Repair Trade (advantageous)

Job description

Afrirent Holdings (Pty) Ltd seeks a Maintenance Contact Centre Agent to coordinate and authorise vehicle maintenance and repairs, ensuring minimal downtime, cost control and optimal vehicle availability. You will act as the liaison between suppliers, internal teams and fleet customers, reviewing requests and approving repairs per policy.

Role requires evaluating quotations, applying technical judgment, and maintaining records while adhering to SLA timelines and delegated authority limits.