Fitness Centre Operations Supervisor

Placements24; Rustenburg; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive salary and incentives

Health insurance

Paid vacation and holidays

Professional development and fitness

Job summary

Placements24 in Rustenburg, North West, is seeking a Fitness Centre Operations Supervisor to manage daily operations with a hands-on leadership approach. You will supervise front desk staff, trainers, and instructors while ensuring safety, cleanliness, and superior member service.

The ideal candidate has a strong background in fitness operations, staff development, and customer-focused service, with the flexibility to work evenings and weekends in a hybrid role within Rustenburg, North West.

Qualifications

• Bachelor's degree in Fitness Management, Business Administration, or related field preferred.
• Minimum of 4 years in fitness industry operations, with at least 2 years in supervision/management.
• Proven experience in staff management, customer service, and facility operations.
• Knowledge of fitness equipment, safety standards, and gym management practices.

Responsibilities

• Oversee daily operations of the fitness centre, ensuring smooth and efficient functioning.
• Supervise and manage the performance of front desk staff, fitness trainers, and group fitness instructors.
• Ensure cleanliness, organization, and maintenance of equipment and spaces.
• Implement and enforce club policies, procedures, and safety protocols.
• Manage membership inquiries, sales, and retention efforts.
• Provide exceptional customer service to all members and guests, addressing concerns promptly.
• Schedule and coordinate group fitness classes, ensuring adequate staffing and variety.
• Assist with inventory management for supplies and retail products.
• Conduct regular staff training and development sessions.
• Monitor facility usage and identify opportunities for service improvement.

Skills

Staff management

Customer service

Leadership

Operations management

Gym knowledge

Education

Bachelor's degree in Fitness Management

Tools

Membership management software

Office applications

Job description

About the Role

Our client is seeking a motivated and detail-oriented Fitness Centre Operations Supervisor to oversee the day-to-day management of a high-energy fitness facility in **Rustenburg, North West**. This role is crucial for ensuring a safe, clean, and welcoming environment for all members and staff. The Supervisor will be responsible for managing front desk operations, supervising fitness staff (including personal trainers and group fitness instructors), maintaining equipment, and ensuring excellent customer service. The ideal candidate will possess strong leadership skills, a passion for fitness and wellness, and proven experience in operations management within the health and fitness industry. This position offers a fantastic opportunity to contribute to the health and well-being of the **Rustenburg, North West** community while advancing your career in fitness management. You will play a key role in driving member satisfaction, retention, and operational efficiency. The role requires a hands‑on approach and a commitment to upholding the highest standards of service and facility presentation. Your contribution is vital to the success of the fitness centre in **Rustenburg, North West**.

Key Responsibilities

• Oversee daily operations of the fitness centre, ensuring smooth and efficient functioning.
• Supervise and manage the performance of front desk staff, fitness trainers, and group fitness instructors.
• Ensure the cleanliness, organization, and maintenance of fitness equipment and facility spaces.
• Implement and enforce club policies, procedures, and safety protocols.
• Manage membership inquiries, sales, and retention efforts.
• Provide exceptional customer service to all members and guests, addressing concerns promptly and professionally.
• Schedule and coordinate group fitness classes, ensuring adequate staffing and variety.
• Assist with inventory management for supplies and retail products.
• Conduct regular staff training and development sessions.
• Monitor facility usage and identify opportunities for service improvement.

Requirements

• A Bachelor's degree in Fitness Management, Business Administration, or a related field is preferred. Relevant certifications are highly valued.
• Minimum of 4 years of experience in fitness industry operations, with at least 2 years in a supervisory or management role.
• Proven experience in staff management, customer service, and facility operations.
• Knowledge of fitness equipment, safety standards, and best practices in gym management.
• Strong leadership, communication, and problem-solving skills.
• Certifications in Personal Training and/or Group Fitness Instruction are a strong asset.
• Proficiency in membership management software and general office applications.
• Ability to work flexible hours, including evenings, weekends, and some holidays, within **Rustenburg, North West**.
• A genuine passion for fitness, health, and creating a positive member experience.
• Strong organizational skills and attention to detail.

Benefits

• Competitive salary and potential for performance-based incentives.
• Hybrid work arrangement offering a balance between on‑site and remote tasks.
• Comprehensive health, dental, and vision insurance.
• Paid vacation, sick leave, and public holidays.
• Opportunities for professional development and fitness certifications.
• Complimentary gym membership and discounts on personal training sessions.
• Retirement savings plan options.
• Employee assistance program for confidential support.
• A dynamic and supportive team environment in **Rustenburg, North West**.
• Career growth opportunities within a reputable fitness organization.