Fintech Production Reliability Engineer

Nicfurniture; Cape Town; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Network International in Cape Town is seeking a Production Support Engineer to ensure stable production services, including gateway and transaction processing, Backoffice portals, and reporting systems. You will diagnose issues, perform trend analysis, and provide 3rd level investigation and resolution with relevant teams.

The role requires experience in technical/data/analytical environments, log and database familiarity, and the ability to work shifts as needed.

Qualifications

• Production system support experience and incident resolution.
• Ability to read logs, source code, and databases.
• Experience in a technical/data/analytical role.

Responsibilities

• Develop deep technical understanding of systems, services, and products.
• Assist with incident resolution processes and improvements.
• Ensure problems and resolutions are tracked in the ticketing system.
• Perform 3rd level investigation of problems and escalate as needed.
• Debug and develop solutions for identified issues and incidents.
• Collaborate with teams to prevent recurring outages through data analysis.

Skills

Technical aptitude

Problem solving

Multi-tasking

Leadership

Analytical reporting

Adaptability

Interpersonal skills

After-hours availability

Tools

Jira

Ticketing systems

Job description

Network International in Cape Town is seeking a Production Support Engineer to ensure stable production services, including gateway and transaction processing, Backoffice portals, and reporting systems. You will diagnose issues, perform trend analysis, and provide 3rd level investigation and resolution with relevant teams.

The role requires experience in technical/data/analytical environments, log and database familiarity, and the ability to work shifts as needed.