Fine Dining GM: Growth, Ops & Guest Excellence

Lumina Personnel; Midrand; On-site; ZAR 391,000 - 469,000; Full time

Job summary

Lumina Personnel is seeking an experienced General Manager to lead operations across our high-end restaurant locations in Midrand, Johannesburg. You will strategize, drive service excellence, and steer growth in a fast-paced, customer-focused setting.

The role requires a strong hospitality background, 7–10+ years in management with 3–5 years in GM, solid financial acumen, and proficiency with restaurant software and POS systems. A Bachelor's degree is required.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• 7-10+ years of management experience in the hospitality industry, with 3-5 years in a GM or similar role.
• Proficiency in restaurant management software and POS systems.

Responsibilities

• Oversee both front-of-house and back-of-house operations, ensuring service excellence and operational efficiency.
• Manage financials, including budgeting, forecasting, P&L, and cost control.
• Lead staff recruitment, training, and retention, promoting a positive workplace culture.
• Develop and execute marketing strategies to drive revenue and attract clientele.
• Ensure compliance with food safety and sanitation standards.
• Foster exceptional customer service, addressing guest feedback professionally.
• Implement strategies for growth, operational improvement, and brand reputation enhancement.

Skills

Leadership

Financial acumen

Operations management

Customer service

Education

Bachelor’s degree in Hospitality Management, Business Administration, or related field

Tools

Restaurant management software

POS systems

Job description

Lumina Personnel is seeking an experienced General Manager to lead operations across our high-end restaurant locations in Midrand, Johannesburg. You will strategize, drive service excellence, and steer growth in a fast-paced, customer-focused setting.

The role requires a strong hospitality background, 7–10+ years in management with 3–5 years in GM, solid financial acumen, and proficiency with restaurant software and POS systems. A Bachelor's degree is required.