Financial Services Support Specialist (SLA‑Focused)

PPS; Johannesburg; On-site; ZAR 156,000 - 234,000; Full time

Job summary

PPS in Johannesburg seeks a diligent Support Assistant to handle administrative tasks within SLA-driven processes in the financial services sector.

You will upload and follow up on queries, support business consultants, and ensure accurate data capture with tight deadlines. The role emphasizes careful, helpful, and client-focused service, with opportunities to develop technical expertise and contribute to service levels.

Qualifications

• Matric (Grade 12) is required.
• At least 2 years of experience in Financial Services or Life Assurance in an administrator role.
• Proficiency with MS Office (Internet, Outlook, Excel).

Responsibilities

• Upload and follow up on queries: premiums, change of beneficiary, debit orders, letters of authority, change of broker, amendments, change of DOC, change of details, claims, etc.
• Check and capture applications within 4 hours of receipt with 95% accuracy.
• Perform daily routine support functions and monitor outstanding requests.
• Provide administrative backing to Business Consultants and intermediaries; provide quotations and statements of benefits.

Skills

Careful

Helpful

Conscientious

Consistent

Responsive

Client service orientation

Target-driven

Education

Matric (Grade 12)

Tools

MS Office

Job description

PPS in Johannesburg seeks a diligent Support Assistant to handle administrative tasks within SLA-driven processes in the financial services sector.

You will upload and follow up on queries, support business consultants, and ensure accurate data capture with tight deadlines. The role emphasizes careful, helpful, and client-focused service, with opportunities to develop technical expertise and contribute to service levels.