Support Assistant (JHB West)

PPS; Johannesburg; On-site; ZAR 156,000 - 234,000; Full time

Job summary

PPS in Johannesburg seeks a diligent Support Assistant to handle administrative tasks within SLA-driven processes in the financial services sector.

You will upload and follow up on queries, support business consultants, and ensure accurate data capture with tight deadlines. The role emphasizes careful, helpful, and client-focused service, with opportunities to develop technical expertise and contribute to service levels.

Qualifications

• Matric (Grade 12) is required.
• At least 2 years of experience in Financial Services or Life Assurance in an administrator role.
• Proficiency with MS Office (Internet, Outlook, Excel).

Responsibilities

• Upload and follow up on queries: premiums, change of beneficiary, debit orders, letters of authority, change of broker, amendments, change of DOC, change of details, claims, etc.
• Check and capture applications within 4 hours of receipt with 95% accuracy.
• Perform daily routine support functions and monitor outstanding requests.
• Provide administrative backing to Business Consultants and intermediaries; provide quotations and statements of benefits.

Skills

Careful

Helpful

Conscientious

Consistent

Responsive

Client service orientation

Target-driven

Education

Matric (Grade 12)

Tools

MS Office

Job description

Reporting to the Team Leader, the Support Assistant will be responsible for producing high-quality, detailed work based within the prescribed service level agreements (SLAs).

Job Description

Reporting to the Team Leader, the Support Assistant will be responsible for producing high-quality, detailed work based within the prescribed service level agreements (SLAs).

The focus of this position is producing high-quality, detailed work based on established standards, guidelines, and procedures. Precise, consistent work output is essential requiring patience and a willingness to handle and complete one task at a time. Communication with others is based on knowledge of repetitive job routines and procedures gained from sufficient on-the-job experience. Consistent, error-free work based on defined regulations and standards are key measures of job performance success. This position is designed to develop a valued technical expert who can deliver quality work consistently.

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Requirements

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Formal Qualifications

• Matric (Grade 12).
  

Experience And Knowledge

• At least 2 years of experience in the Financial Services or Life Assurance industry in an administrator role.
• Basic knowledge of the Life Assurance or Financial Services industry.

Computer Literacy

• MS Office package, particularly, Internet, Outlook, and Excel.
  

Interpersonal And Intrapersonal Skills

• Careful.
• Helpful.
• Conscientious.
• Consistent.
• Responsive.
• Client service orientation
• Target-driven

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Duties and Responsibilities

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Main Duties And Responsibilities

• Upload and follow up on the following queries: premiums, change of beneficiary, debit orders, letters of authority, change of broker, amendments, change of DOC, change of details, claims, etc.
• Check and capture applications:
  • Within 4 hours of being received.
  • With a 95% accuracy level.
• Support functions include performing daily routine procedures.
• Monitor incompletes and service requests and communicate outstanding applications and Aftersales Service requests started.
• Communicate outstanding requirements after the request has been uploaded.
• Complete an annual assessment on appropriate systems.
• Provide administrative backing to the Business Consultants and directly to intermediaries.
• Provide quotations and statements of benefits to intermediaries.
• Take ownership of service level standards and ensure they are achieved consistently.
• Assist the Business Consultants in organising broker workshops.