Financial Services Resolution Specialist|Customer Advocate

Placements24; Bloemfontein; Sur place; ZAR 180 000 - 280 000; Plein temps

Avantages offerts par ce poste

Competitive salary commensurate with经验

Medical aid

Life insurance

Pension fund

Training and development

Résumé du poste

Placements24 is seeking a Customer Resolution Specialist in Bloemfontein, Free State. This on-site role focuses on handling and resolving complex customer complaints with empathy and regulatory compliance within the financial sector.

You will investigate issues, coordinate with internal teams, and document outcomes in the CRM system, ensuring timely resolution in line with service levels. Strong communication and banking knowledge are essential.

Qualifications

• Proven experience in customer service within financial services.
• Experience in handling complaints or disputes.
• Excellent communication and interpersonal skills.
• Strong understanding of banking products and services.
• CRM systems and complaint-management proficiency.
• Calm, professional under pressure with analytical skills.

Responsabilités

• Investigate and resolve complex customer complaints and disputes.
• Communicate clearly with customers and update on case status.
• Coordinate with internal departments to gather information.
• Document interactions, investigations and resolutions in CRM.
• Ensure compliance with regulations and company policies.
• Identify root causes and provide improvement feedback.
• Support other representatives on complex issues.
• Maintain high customer satisfaction and meet SLAs.

Connaissances

Customer service

Complaint handling

Communication

Financial products knowledge

CRM proficiency

Investigation & analytics

Stakeholder management

Formation

Financial services certifications (advantage)

Outils

CRM software

Complaint management tools

Description du poste

Placements24 is seeking a Customer Resolution Specialist in Bloemfontein, Free State. This on-site role focuses on handling and resolving complex customer complaints with empathy and regulatory compliance within the financial sector.

You will investigate issues, coordinate with internal teams, and document outcomes in the CRM system, ensuring timely resolution in line with service levels. Strong communication and banking knowledge are essential.