Finance Operations Administrator

Network Finance; Randburg; On-site; ZAR 240,000 - 420,000; Full time

Job summary

Network Finance in Randburg is seeking a hands‑on Finance Operations professional to support cash collection, policy administration, and broker/client interaction within a regulated insurance environment. You will report to the Senior Financial Controller and work in a disciplined finance function focused on controls, timelines, and accuracy.

The role emphasizes administration, debtor management, and payment processing using Sage Intacct, with opportunities to contribute to process improvements

Qualifications

• BCom or equivalent qualification (advantageous).
• 3–5 years’ experience in finance operations, bookkeeping, billing, or debtor administration.
• Prior exposure to insurance or financial services administration preferred.

Responsibilities

• Finance Administration & Mailbox Management: Manage the finance administrative mailbox, responding to queries within agreed service levels.
• Client & Broker Support: Respond to broker and administrator queries relating to payments, receipts, and follow‑ups; provide payment‑related support including issuing new and one‑off payment links and adjusting premium frequencies.
• Debtors & Premium Collections: Send premium reminders, monitor debtor listings, process policy cancellations, and handle reinstatements and declarations of insurability for lapsed policies.
• Finance Operations Support: Execute day‑to‑day finance processing on Sage Intacct including bookkeeping, bank processing, reconciliations, and fixed asset maintenance; maintain supporting documentation and escalate issues as needed.

Skills

Attention to detail

Strong organisational skills

Written communication

Deadline management

Process-driven

Education

BCom or equivalent

Tools

Sage Intacct

Job description

This is a hands‑on, execution‑focused role suited to someone who enjoys structure, accuracy, and working within clearly defined processes. The position plays a critical role in supporting cash collection, policy administration, and broker/client interaction within a regulated insurance environment.

You will report directly to a Senior Financial Controller and form part of a disciplined finance function where controls, timelines, and attention to detail are key.

Key Responsibilities:

• Finance Administration & Mailbox Management:
  • Manage the finance administrative mailbox, responding to queries within agreed service levels
  • Issue invoices (bulk and ad hoc) and distribute payment receipts to clients and brokers
  • Receive, review, and accurately allocate payment confirmations
• Client & Broker Support:
  • Respond to broker and administrator queries relating to payments, receipts, and follow‑ups
  • Provide payment‑related support, including:
    • Issuing new and one‑off payment links
    • Adjusting premium frequencies in line with approved procedures
    • Investigating and resolving issues with payment mandate setups
    • Verifying payment details in line with compliance requirements
• Debtors & Premium Collections:
  • Send premium reminders in line with policy lapse timelines
  • Monitor debtor listings to ensure proactive follow‑ups before policy lapses
  • Process policy cancellations where required
  • Handle reinstatements and declarations of insurability for lapsed policies
  • Investigate and resolve failed payments, including Flywire‑related issues, with clear communication to clients and brokers
• Finance Operations Support:
  • Execute day‑to‑day finance processing on Sage Intacct, including:
    • Bookkeeping and bank processing
    • Bank and inter‑company reconciliations
    • Fixed asset register maintenance
  • Maintain accurate supporting documentation in line with finance policies
  • Escalate exceptions, unreconciled items, or process concerns to senior finance leadership

Key Skills & Competencies:

• High attention to detail with strong organisational skills
• Excellent written communication and professional email etiquette
• Ability to manage deadlines and high‑volume transactional work
• Proactive, reliable, and process‑driven
• Comfortable operating in a regulated financial services or insurance environment

Qualifications & Experience:

• BCom or equivalent qualification (advantageous)
• 3–5 years’ experience in finance operations, bookkeeping, billing, or debtor administration
• Prior exposure to insurance or financial services administration preferred