Field Technician - Senior

Herotel; South Africa; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Medical Benefits

Health and Lifestyle Programmes

Internal academy access

Job summary

Herotel in Grahamstown is seeking a Senior Field Technician to lead advanced fibre and wireless installations, perform site surveys, and mentor junior technicians. You will ensure safety, quality, and customer satisfaction on every project in our Networks team.

This hands-on role requires strong technical skills, problem solving, and the ability to work in physically demanding environments while maintaining documentation and reporting throughout each job.

Qualifications

• Minimum 2 years' Fibre Optic splicing experience.
• Minimum 2 years' RF/Wireless experience.
• Advanced networking knowledge is advantageous.
• Experience with fibre troubleshooting tools such as OTDR and fusion splicing equipment.
• Proficiency in fibre termination and fusion splicing techniques.
• Strong working knowledge of hand and power tools.
• Technical training in Electronics, IT, Networking, VoIP or related fields (advantageous).
• Valid driver's licence with a clean driving record.
• Strong analytical and problem-solving skills.
• Leadership and mentoring ability; high attention to detail.

Responsibilities

• Lead and oversee advanced fibre and wireless installations, repairs and site surveys.
• Perform preventative maintenance and conduct inspections with RF and Fibre teams.
• Execute advanced fibre troubleshooting including splicing, testing and dome management.
• Perform wireless troubleshooting including signal testing and CPE optimisation.
• Document findings with accurate reporting and photographic evidence.
• Mentor and guide junior technicians and assistants.
• Work overtime, weekends and emergency call-outs when required.
• Operate safely in physically demanding environments including working at heights.

Skills

Fibre optic splicing

RF/Wireless experience

Advanced networking knowledge

Fibre termination

Fusion splicing equipment

Hand and power tools

VoIP basics

Leadership and mentoring

Documentation and reporting

Education

Technical training in Electronics, IT, Networking or VoIP

Tools

OTDR

Job description

Are you a highly skilled fibre and wireless specialist who takes pride in precision, leadership and technical excellence? Join our Networks team as a Senior Field Technician in Grahamstown, where you'll lead advanced installations, complex repairs and detailed site surveys across our Wireless and Fibre networks.

This role is ideal for a hands‑on technical expert who thrives in the field, mentors junior technicians and ensures every installation and repair meets Herotel's quality, safety and customer service standards.

What you'll do:

• Lead and oversee advanced fibre and wireless installations, repairs and site surveys
• Perform preventative maintenance and conduct inspections alongside RF and Fibre teams
• Execute advanced fibre troubleshooting including splicing, testing and dome management
• Perform wireless troubleshooting including signal testing, bandwidth validation and CPE optimisation
• Resolve advanced network issues such as IP conflicts, firewall and routing problems
• Install and configure advanced VoIP systems
• Maintain accurate project, safety and SHER/OHS documentation
• Ensure equipment is maintained and stock is available for scheduled work
• Conduct detailed site surveys including signal confirmation, throughput testing and fibre termination validation
• Document findings with accurate reporting and photographic evidence
• Troubleshoot and resolve on-site callouts efficiently while communicating cost implications where applicable
• Perform fibre and wireless CPE installations including internal and external cable runs
• Complete firmware upgrades, quality control checks and job card documentation
• Work closely with Team Leaders and Schedulers to ensure seamless execution
• Provide excellent customer service and ensure client satisfaction before leaving site
• Mentor and guide junior technicians and assistants
• Work overtime, weekends and emergency call‑outs when required
• Operate safely in physically demanding environments including working at heights and confined spaces

What you'll need:

• Minimum 2 years' Fibre Optic splicing experience
• Minimum 2 years' RF/Wireless experience
• Advanced networking knowledge (advantageous)
• Experience with fibre troubleshooting tools such as OTDR and fusion splicing equipment
• Proficiency in fibre termination and fusion splicing techniques
• Strong working knowledge of hand and power tools
• Technical training in Electronics, IT, Networking, VoIP or related fields (advantageous)
• Valid driver's licence with a clean driving record
• Strong analytical and problem‑solving skills
• Strong leadership and mentoring abilityHigh attention to detail and ability to work neatly and accurately
• Ability to work in physically demanding environments and all weather conditions
• Medically fit and comfortable working at heights
• Self‑disciplined, motivated and well organised

What we offer:

• Exposure to a dynamic workplace
• A chance to grow your skills through our internal academy
• Medical Benefits
• Health and Lifestyle Programmes
• Please ensure that the information you provide in your application is true, accurate, and correct.
• Preference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in line with Herotel's Employment Equity Plan.
• By submitting an application, you consent to the processing of your personal information in accordance with POPIA for recruitment purposes.
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• If you do not hear from us within 14 days, please consider your application unsuccessful.