Field Service Technician - Automotive Diagnostics

Placements24; Centurion; Hybrid; ZAR 420,000 - 620,000; Full time

Benefits offered by this job

Company vehicle and fuel allowance

Travel expenses covered

Training and certifications

Health, dental, and vision insurance

Retirement savings plan

Job summary

Placements24 is seeking a Field Service Technician to cover Centurion and surrounding areas. You will install, maintain, and repair advanced diagnostic equipment at automotive workshops and dealerships, ensuring peak performance and reliability.

This role demands extensive travel, autonomous work, and strong problem-solving skills. You will diagnose hardware and software issues, provide on-site and remote support, and train client technicians on proper equipment use.

Qualifications

• 5+ years in field service or technical support in automotive.
• Experience diagnosing and repairing complex electronic/mechanical systems.
• Valid driver's license and reliable vehicle required.
• Willingness to travel within the Centurion region.

Responsibilities

• Install, configure, and commission new diagnostic equipment at customer sites.
• Perform routine maintenance and calibration checks on existing systems.
• Diagnose and repair hardware and software issues on diagnostic tools.
• Provide on-site and remote technical support and troubleshooting.
• Conduct training sessions for client technicians on equipment use.
• Maintain service reports and document parts used.
• Manage spare parts inventory and tools stock levels.
• Collaborate with engineering and support to resolve complex issues.
• Follow safety protocols and environmental guidelines.
• Identify opportunities for upgrades or additional equipment sales.

Skills

Troubleshooting

Problem-solving

Customer service

Technical diagnostics

Communication

Education

Automotive Engineering / Electronics qualification

Tools

CRM software

Diagnostic software

Job description

About the Role

Our client, a premier provider of advanced automotive diagnostic solutions, is seeking a highly skilled Field Service Technician to cover the Centurion and surrounding areas. This is a challenging and rewarding role for an individual passionate about automotive technology and dedicated to providing exceptional on-site support. You will be responsible for installing, maintaining, and repairing sophisticated diagnostic equipment at automotive workshops and dealerships. The ideal candidate will possess strong technical acumen, excellent problem-solving skills, and the ability to work autonomously. This role requires extensive travel within the specified region, with occasional visits to head office for training and team meetings. We are looking for a proactive individual who can build rapport with clients and ensure their equipment operates at peak performance, upholding our client's reputation for quality and reliability in the automotive service industry within Centurion and beyond.

Key Responsibilities

• Install, configure, and commission new diagnostic equipment at customer sites.


• Perform routine maintenance and calibration checks on existing systems.


• Diagnose and repair hardware and software issues on complex diagnostic tools.


• Provide technical support and troubleshooting assistance to customers both on-site and remotely.


• Conduct training sessions for client technicians on the proper use of equipment.


• Maintain detailed service reports, documenting all work performed and parts used.


• Manage inventory of spare parts and tools, ensuring adequate stock levels.


• Liaise with the engineering and support teams to resolve complex technical issues.


• Adhere to all company safety protocols and environmental guidelines.


• Proactively identify opportunities for service upgrades or additional equipment sales.

Requirements

• A technical qualification in Automotive Engineering, Electronics, or a related field.


• Minimum of 5 years of experience in a field service or technical support role, preferably within the automotive industry.


• Proven expertise in diagnosing and repairing complex electronic and mechanical systems.


• Strong understanding of automotive diagnostics and repair processes.


• Proficiency in using diagnostic software and tools.


• Excellent troubleshooting and problem-solving abilities.


• Strong customer service and communication skills, with the ability to explain technical information clearly.


• Must possess a valid driver's license and a reliable vehicle for travel within the Centurion region.


• Ability to work independently and manage a flexible schedule, including occasional overnight stays.


• Familiarity with CRM and service management software.

Benefits

• Competitive annual salary package.


• Performance-based commission and bonuses.


• Company vehicle and fuel allowance.


• Comprehensive health, dental, and vision insurance.


• All travel expenses covered.


• Opportunities for advanced technical training and certifications.


• Generous annual leave and paid sick days.


• Retirement savings plan.


• A collaborative team environment focused on innovation and customer satisfaction in the Centurion area.