Field Service Engineer: Onsite & Remote IT Support

Gijima Holdings HR; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A prominent IT support company in Johannesburg is seeking a skilled IT Support Technician to deliver onsite and remote end-user desktop support. The ideal candidate will have 2-4 years of IT support experience, strong troubleshooting skills, and a valid driver's license with access to a reliable vehicle. In this role, you will resolve incidents, ensure compliance with company policies, and provide excellent customer service to clients. This position offers a dynamic working environment where adaptability and communication skills are essential.

Qualifications

• 2–4 years of experience in IT support.
• Valid Driver’s license must be code B.
• Must have a reliable vehicle suitable for travel.

Responsibilities

• Provide onsite and remote end-user desktop support.
• Resolve logged incidents as per client contract.
• Conduct remote troubleshooting and guide users.
• Ensure compliance to company policies.

Skills

Desktop and laptop support

Hardware troubleshooting

Software troubleshooting

Basic network troubleshooting

Customer service skills

Troubleshooting skills

Education

Grade 12 (Matric)

IT Diploma / certificate

CompTIA A+

CompTIA N+

ITIL v3 Foundation Certification

Job description

A prominent IT support company in Johannesburg is seeking a skilled IT Support Technician to deliver onsite and remote end-user desktop support. The ideal candidate will have 2-4 years of IT support experience, strong troubleshooting skills, and a valid driver's license with access to a reliable vehicle. In this role, you will resolve incidents, ensure compliance with company policies, and provide excellent customer service to clients. This position offers a dynamic working environment where adaptability and communication skills are essential.