Field Machine Technical Specialist – Africa Travel

Caterpillar

Midrand

On-site

ZAR 700,000 - 950,000

Full time

6 days ago

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Job summary

Caterpillar is seeking a Machine Technical Service Representative for its Building Construction Products division in South Africa. This on-site role is based in Kempton Park, Johannesburg, with travel up to 50% across Africa to support dealers and customers on Caterpillar machines.

You will review customer needs, provide technical guidance, and ensure superb service quality while aligning with sales and product teams.

Qualifications

5+ years engineering/technical support experience.
Bachelor’s degree or equivalent.
Fluency in English (additional African languages a plus).
Strong communication and customer-facing skills.

Responsibilities

Represent Caterpillar at customer and dealer sites to understand needs and machine applications.
Travel throughout Africa territory to provide technical consultation and support.
Exercise sound judgment to ensure superb customer experience and product performance.
Determine appropriate levels of support for customer satisfaction and peak product performance.
Support and develop product sales and dealer effectiveness through decisions.
Help dealers achieve higher service quality with industry sales reps to develop total solutions.
Coordinate with Service Specialists to meet Customer Satisfaction targets.
Liaise with Product Support Managers and Engineers on product enhancements.
Educate/train dealers on Caterpillar product technical specs.
Stay updated on industry trends and tech advances relevant to Caterpillar.