Machine Technical Service Representative
Caterpillar Inc.
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Benefits offered by this job
Job summary
Caterpillar is seeking a Machine Technical Service Representative to support our network of dealers and customers across Africa. You will be onsite, travel up to 50% within Africa, and provide technical consultation on machine performance while building strong relationships.
Ideal candidates have 5+ years in engineering or technical support, a Bachelor's degree, and strong communication skills. English fluency is essential; knowledge of Power BI is a plus.
Qualifications
- Minimum 5 years of engineering, technical support, or product support experience.
- Fluency in English (French, Arabic, Portuguese or other African languages is a plus).
- Strong written and verbal communication, ability to translate technical info clearly.
Responsibilities
- Represent Caterpillar at customer and dealer sites to understand needs and machine applications.
- Travel within Africa to provide technical consultation and support on product performance.
- Exercise sound decision-making to support customer experience and product performance.
- Develop dealer effectiveness and contribute to overall segment growth.
Skills
Education
Tools
Job description
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Product Support
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Caterpillar's Building Construction Products (BCP) Division focuses on manufacturing and supporting small-to-medium-sized machines tailored for residential, commercial, and landscaping construction. Key BCP machinery includes skid steers, mini excavators, and backhoe loaders, designed for versatility and efficiency.
Working hands-on with customers and dealers, our Technical Service Representatives provide customer and dealer support on Caterpillar machines. They represent Caterpillar face to face, reviewing and resolving customer needs onsite and within Caterpillar dealer facilities.
Technical Service Representatives have a direct bottom line impact on Caterpillar and dealer financial results. Leadership and technical aptitude partnered with strong decision making and customer service skills are key to this role's success! If traveling to customer sites and being hands-on with Caterpillar machines sounds appealing, Caterpillar's Technical Service Representative may be a great next step for you!
In this role, you will be on the frontline of supporting our network of dealers and customers. Cultivating strong customer and dealer relationships and using sound logic, you'll be responsible for executing decisions on behalf of Caterpillar to ensure superb customer and dealer experience.
- Represent Caterpillar at customer and dealer sites to understand customer needs and machine applications and performance.
- Travel throughout the assigned territory within Africa to provide technical consultation and support on product performance.
- Exercise strong decision-making skills, making judgements on complex products.
- Determine appropriate levels of support required for customer experience and peak product performance.
- Apply decisions to support and develop product sales, dealer effectiveness, overall segment growth and process improvements.
- Help dealers achieve higher service quality working with industry sales representatives to develop total customer solutions.
- Work with Service Specialists to ensure dealers meet targets for Customer Satisfaction.
- Liaise with Caterpillar Product Support Managers and Support Engineers regarding product enhancements and future developments.
- Educate/train dealers on Caterpillar product technical specifications.
- Stay abreast of industry trends and technological advancements, and effectively relate these developments to Caterpillar, dealer, and customer needs.
- Minimum 5 years of engineering, technical support, or product support experience, preferably within the heavy equipment industry.
- Bachelor's degree or an equivalent combination of education and relevant professional experience.
- Fluency in English (proficiency in French, Arabic, Portuguese, or other relevant African languages would be an added advantage)
- Strong written and verbal communication skills, with the ability to translate complex technical information into clear, concise, and practical messages.
- Excellent interpersonal and collaboration skills, with a proven ability to build effective relationships across diverse teams and stakeholder groups.
- Self-motivated and proactive, with a demonstrated ability to manage priorities and deliver results independently.
- Dynamic and adaptable team player who takes initiative and thrives in a fast-paced environment.
- Strong organizational and prioritization skills, with the ability to manage multiple demands effectively.
- Ability to navigate ambiguity, adapt quickly to changing business needs, and drive progress within the Caterpillar dealer network and customer environment.
- Strong technical knowledge and hands-on experience with construction and heavy equipment applications.
- Good understanding of the Caterpillar dealer network, its operating model, and customer support environment.
- Strong technical aptitude, coupled with advanced computer literacy and the ability to effectively utilize a range of Caterpillar systems and digital tools.
- Excellent time management, planning, and organizational skills, with the ability to manage multiple priorities simultaneously.
- Proven ability to work collaboratively, professionally, and respectfully within cross-functional and diverse teams.
- Ability to interpret and understand engineering drawings, specifications, and technical documentation.
- Experience using Power BI for data analysis, reporting, and business insights would be advantageous.
- Sound knowledge of Caterpillar equipment, including machine operation, applications, and customer use cases.
- Previous leadership, mentoring, coaching, or team development experience would be an advantage.
- Experience working across multiple countries, cultures, and dealer organizations within Africa would be highly desirable.
- Must be able to travel up to 50% (primarily within Africa)
- Office-based, five days a week in Kempton Park, Johannesburg
- Relocation within South Africa will be supported
At Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work.
Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.
Caterpillar is an Equal Opportunity Employer and considers applicants for all positions. Caterpillar commits itself to the realization of employment equity goals as envisaged in the South-African Employment Equity Act and policies relating to workplace equality. Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html
Caterpillar takes data privacy seriously and is committed to compliance with The Protection of Personal Information Act in South Africa. Candidate CVs are used for the limited purpose of evaluating suitability for this job role and deleted from our database when it is no longer needed for the purpose as soon as it is practicable. For more information on Caterpillar's privacy practices, please visit https://global.caterpillar.com/careers/internal/data-privacy-statement
NB: The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.
Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.
Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and providing financing and related services through our Financial Products segment.
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position.
November 3, 2026 - November 9, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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