Heavy Equipment Field Service Specialist (Africa)

Caterpillar; Gauteng; On-site; ZAR 420,000 - 720,000; Full time

Benefits offered by this job

Relocation support

Job summary

Caterpillar is seeking a Machine Technical Service Representative to support our network of dealers and customers across Africa. You will be onsite, travel up to 50% within Africa, and provide technical consultation on machine performance while building strong relationships.

Ideal candidates have 5+ years in engineering or technical support, a Bachelor's degree, and strong communication skills. English fluency is essential; knowledge of Power BI is a plus.

Qualifications

• Minimum 5 years of engineering, technical support, or product support experience.
• Fluency in English (French, Arabic, Portuguese or other African languages is a plus).
• Strong written and verbal communication, ability to translate technical info clearly.

Responsibilities

• Represent Caterpillar at customer and dealer sites to understand needs and machine applications.
• Travel within Africa to provide technical consultation and support on product performance.
• Exercise sound decision-making to support customer experience and product performance.
• Develop dealer effectiveness and contribute to overall segment growth.

Skills

5+ years exp

English fluency

Customer interaction

Communication skills

Education

Bachelor's degree

Tools

Power BI

Job description

Caterpillar is seeking a Machine Technical Service Representative to support our network of dealers and customers across Africa. You will be onsite, travel up to 50% within Africa, and provide technical consultation on machine performance while building strong relationships.

Ideal candidates have 5+ years in engineering or technical support, a Bachelor's degree, and strong communication skills. English fluency is essential; knowledge of Power BI is a plus.