Field Installation Technician - Equipment Services

Placements24; LegKraal Gate; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Professional development opportunities

Flexible hybrid work arrangement

Job summary

Placements24 is seeking a Field Installation Technician to support remote installations and provide on-site setups in the Mahikeng area. The role involves guiding customers and junior technicians, performing remote diagnostics, and coordinating site visits as needed.

The ideal candidate will have strong technical knowledge, excellent problem-solving skills, and be able to manage a hybrid work approach effectively.

Qualifications

• Proven experience as an Installation Technician or similar field service role.
• Ability to explain complex installation procedures clearly.
• Experience with remote diagnostics and remote guidance.

Responsibilities

• Provide remote guidance and support for installation and configuration of equipment.
• Perform remote diagnostics to identify issues before on-site visits.
• Coordinate and perform on-site installations and initial setups in the Mahikeng region.
• Conduct post-installation checks to ensure systems function to specifications.
• Maintain detailed records of installation activities and site visits.
• Collaborate with sales and support teams to ensure smooth onboarding.

Skills

Installation experience

Remote diagnostics

Strong communication

Tools

Diagnostic tools

Remote access software

Job description

About the Role

Our client is seeking a skilled Field Installation Technician to join their team, supporting installations and initial setups remotely where possible, with occasional on-site requirements in the Mahikeng area. This role involves guiding customers and junior technicians through the installation process, performing remote diagnostics, and coordinating on-site visits when necessary. You will be crucial in ensuring the correct deployment and initial functionality of our client's products, contributing to customer success and operational efficiency. The ideal candidate possesses strong technical knowledge, excellent problem-solving skills, and the ability to manage a hybrid work approach effectively.

Key Responsibilities

• Provide remote guidance and support for the installation and configuration of equipment.
• Perform remote diagnostics to identify and troubleshoot installation-related issues prior to on-site visits.
• Coordinate and, when necessary, perform on-site installations and initial setups in the Mahikeng region.
• Conduct post-installation checks and ensure systems are functioning according to specifications.
• Maintain detailed records of all installation activities, including remote guidance provided and site visits.
• Collaborate with sales and support teams to ensure a smooth customer onboarding experience.

Requirements

• Proven experience as an Installation Technician or in a similar field service role.
• Strong technical aptitude with the ability to understand and explain complex installation procedures.
• Proficiency in using diagnostic tools and remote access software .
• Excellent communication and interpersonal skills for effective customer interaction.
• Ability to manage a hybrid work schedule, balancing remote support with necessary on-site visits.
• A valid driver's license and willingness to travel locally as needed.

Benefits

• Competitive annual salary and performance-based incentives.
• Flexible hybrid work arrangement.
• Comprehensive health and retirement benefits.
• Opportunities for professional development and learning new technologies.