FICA Assistant

EnableSA; Johannesburg; Presencial; ZAR 210 000 - 270 000; Tempo integral

Resumo da oferta

Zohorecruit in Johannesburg is seeking an experienced FICA Assistant to join the team. You will handle obtaining and reviewing customer documentation, ensure compliance with FICA requirements, and maintain accurate records.

The role involves coordination with Operations, Finance, and supervisors to resolve outstanding items and support regulatory submissions. The position requires 2–3 years in FICA/AML or related fields, Grade 12, and a relevant compliance certificate or diploma would be

Qualificações

• Grade 12 is required.
• A certificate or diploma in Compliance, Credit Management, Finance Management, Accounting, Risk Management, Legal Studies or Banking/Finance would be advantageous.
• 2–3 years’ experience in Credit Control, FICA, AML, Financial Services or Accounting preferred.
• Experience obtaining and reviewing customer documentation is advantageous.
• Experience dealing with customers and internal operations.
• Experience maintaining electronic records and compliance registers.

Responsabilidades

• Obtain required account-opening documentation from Operations and/or customers.
• Review documentation against the applicable account-opening checklist.
• Identify missing, incomplete, expired, or inconsistent documentation.
• Follow up with Operations and relevant employees regarding outstanding documentation.
• Contact customers directly where Operations is unable to obtain the required information.
• Maintain a tracking schedule of outstanding account-opening documentation.
• Escalate material or overdue documentation issues to the Credit and FICA Supervisor.
• Ensure documentation is filed and readily retrievable.
• Assist with account-operating queries from Operations and Finance.
• Ensure account-opening documentation requirements are consistently applied.
• Obtain required FICA documentation from customers and assist with customer identification and verification processes.
• Obtain and maintain information relating to legal entity details, directors, owners, and funding sources.
• Review documentation for completeness, validity, and consistency.
• Identify expired or outdated FICA documentation and initiate periodic reviews.
• Follow up with customers regarding outstanding or updated information.
• Maintain accurate records of customers' FICA status and escalate high-risk items when needed.
• Assist with enhanced due diligence processes when required.
• Ensure customer information is confidential per policy.

Conhecimentos

Customer interaction

Attention to detail

Data accuracy

Formação académica

Grade 12

Certificate/diploma in Compliance

Descrição da oferta de emprego

Johannesburg, South Africa | Posted on 10/08/2026

Our client is seeking an experienced FICA Assistant to join their Johannesburg team,

• Obtainrequired account-opening documentation from Operations and/or customers
• Reviewdocumentation received against the applicable account-opening checklist
• Identifymissing, incomplete, expired, or inconsistent documentation
• Follow upwith Operations and relevant employees regarding outstanding documentation
• Contactcustomers directly where Operations is unable to obtain the requiredinformation
• Maintain atracking schedule of outstanding account-opening documentation
• Escalatematerial or overdue documentation issues to the Credit and FICA Supervisor
• Ensuredocumentation is appropriately filed and readily retrievable
• Assist withaccount-operating queries from Operations and Finance
• Ensure thataccount-opening documentation requirements are consistently applied
• Obtainrequired FICA documentation from customers
• Assist withcustomer identification and verification processes
• Obtain andmaintain information relating to legal entity details, directors, members,partners, beneficial owners, authorised representatives, persons acting onbehalf of customers, ownership structures, sources of funds or wealth (whereapplicable), business activities, the nature of the business relationship,proof of address, and other supporting documentation
• Reviewdocumentation for completeness, validity, and consistency
• Identifyexpired or outdated FICA documentation
• Initiateperiodic FICA reviews and documentation updates
• Follow upwith customers regarding outstanding or updated information
• Maintainaccurate records of customers' FICA status
• Escalateunusual, incomplete, or potentially high-risk customer information to theSupervisor
• Assist withenhanced due diligence processes where required
• Ensurecustomer information is handled confidentially and in accordance with companypolicies
• Monitordaily outstanding-document reports
• Maintainprofessional and constructive relationships with internal and externalstakeholders
• Sendreminders and formal requests for outstanding documentation
• Maintain anageing report of outstanding documentation
• Escalateoverdue items in accordance with agreed escalation procedures
• Trackcommitments received from customers and internal departments
• Ensure allfollow-up actions are documented
• Identifyrecurring reasons for documentation delays and report these to the Supervisor
• Checkdocumentation against approved checklists
• Confirmthat documentation is legible, valid, and complete
• Maintainelectronic and/or physical customer files
• Ensuredocumentation is filed under the correct customer and document category
• Assist theSupervisor with the preparation of FICA-related reports and submissions
• Maintainschedules of regulatory submission due dates
• Gathersupporting information required for regulatory submissions
• Ensurerequired information is complete and accurate before submission to theSupervisor
• Maintainrecords of reports and submissions made
• Assist withthe administration and implementation of the RMCP
• MaintainRMCP-related registers and supporting documentation
• Assist withperiodic compliance reviews
• Assist theSupervisor with arranging FICA and RMCP training
• Maintain anemployee training register
• Monitorcompletion of mandatory training
• Sendtraining reminders to employees
  

Requirements

• Grade12
• A Relevant certificate or diploma in Compliance,Credit Management, Finance Management, Accounting, Risk Management, LegalStudies or Banking/Finance would be advantageous
• Minimum of 2 to 3 years’ experience, preferablywithin Credit Control, FICA, Anti-Money Laundering, Financial Services orAccounting
• Experiencein obtaining and reviewing customer documentation would be highly advantageous
• Experiencedealing directly with customers and internal operational departments
• Experiencemaintaining electronic customer records and compliance registers
• Experienceworking with confidential information