Family Support Officer - Rustenburg

Placements24; Randfontein; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Salary package

Professional development

Pension fund

Annual leave

Wellness programme

Supportive team

Community impact

Job summary

Placements24 in Rustenburg, North West, is seeking a compassionate Family Support Officer to work with families and children in the local community. You will provide in-home support, conduct needs assessments, and develop tailored plans.

The role requires a relevant tertiary qualification in Social Work, Psychology, or Child and Youth Care, at least 3 years’ direct experience, strong communication, and a valid driver’s license for community-based visits.

Qualifications

• A tertiary qualification in Social Work, Psychology, Child and Youth Care, or equivalent.
• Minimum of 3 years' experience working directly with families in a support role.
• Thorough knowledge of child protection legislation and best practices.
• Understanding of the local social landscape and resources in Rustenburg.
• Excellent communication, negotiation, and active listening skills.
• Ability to build rapport with diverse family groups.
• Strong report writing and documentation skills.
• Proficiency in relevant IT systems.
• Valid driver's license and access to a vehicle for community-based work.
• Patience, resilience, and a non-judgmental approach.

Responsibilities

• Provide in-home support and guidance to families.
• Conduct comprehensive assessments of family needs and risks.
• Develop and implement family support plans tailored to individual circumstances.
• Offer practical and emotional support to parents and caregivers.
• Facilitate parenting skills workshops and group sessions.
• Collaborate with schools, healthcare providers, and other agencies in Rustenburg.
• Monitor family progress and adjust support strategies as needed.
• Maintain accurate client records and prepare detailed reports.
• Advocate for families within the community and social service systems.
• Respond to safeguarding concerns per policies.

Skills

Excellent communication

Active listening

Negotiation

Rapport building

Education

Tertiary qualification in Social Work / Psychology / Child & Youth Care

Tools

IT systems

Job description

About the Role

Our client is seeking a compassionate and experienced Family Support Officer to join their team in Rustenburg, North West. This vital role focuses on strengthening families and providing critical support to children and parents navigating various life challenges. You will be instrumental in empowering families, promoting positive parenting, and ensuring the safety and well‑being of children within the Rustenburg community. The successful candidate will possess a strong understanding of family dynamics, child development, and the local support networks available. This is a rewarding opportunity to contribute to the stability and resilience of families in Rustenburg.

Key Responsibilities

• Provide in-home support and guidance to families.
• Conduct comprehensive assessments of family needs and risks.
• Develop and implement family support plans tailored to individual circumstances.
• Offer practical assistance and emotional support to parents and caregivers.
• Facilitate parenting skills workshops and group sessions.
• Collaborate with schools, healthcare providers, and other relevant agencies in Rustenburg.
• Monitor family progress and adjust support strategies as needed.
• Maintain accurate client records and prepare detailed reports.
• Advocate for families' needs within the community and social service systems.
• Respond to and manage safeguarding concerns in line with policies.

Requirements

• Relevant tertiary qualification in Social Work, Psychology, Child and Youth Care, or equivalent.
• Minimum of 3 years' experience working directly with families in a support capacity.
• Thorough knowledge of child protection legislation and best practices.
• Understanding of the social landscape and resources in Rustenburg.
• Excellent communication, negotiation, and active listening skills.
• Ability to build rapport and trust with diverse family groups.
• Strong report writing and documentation skills.
• Proficiency in relevant IT systems.
• Valid driver's license and access to a vehicle for community-based work.
• Patience, resilience, and a non-judgmental approach.

Benefits

• Attractive salary package reflecting your expertise.
• Opportunities for continuous professional development and specialised training.
• Membership in a reputable pension fund.
• Generous annual leave allowance.
• Access to an employee wellness programme.
• A supportive team environment dedicated to making a difference.
• The rewarding experience of strengthening families within Rustenburg.