FAIS Branch Advisor: Customer‑Focused Banking

Fnbnamibia; Pretoria; On-site; ZAR 552,000 - 661,000; Full time

Job summary

FNB Points of Presence in Pretoria is seeking a Branch Advisor to deliver compliant, professional financial advice in a high-volume branch. You will build relationships, educate customers on the right channels, and ensure accurate records in line with FAIS and TCF.

The role requires 1–3 years in customer-facing financial services, an NQF Level 5 certificate, and the ability to meet sales, service, and compliance targets while upholding ethical standards.

Qualifications

• Minimum qualification: NQF Level 5 in Banking, Business Administration, Customer Service or related FAIS-recognised field.
• 1–3 years of experience in customer-facing environments, service delivery or client support within financial services.
• Strong understanding of FAIS, TCF and client-centric advice principles.

Responsibilities

• Build and manage long-term client relationships in a high-volume branch environment.
• Provide compliant, professional financial advice and educate customers on correct channels (eChannels and Self Service).
• Maintain accurate client records and documentation; achieve sales and service targets.

Skills

Customer service

Sales targets

Communication skills

FAIS knowledge

TCF awareness

Education

NQF Level 5 Banking Certificate

Tools

Banking software

Job description

FNB Points of Presence in Pretoria is seeking a Branch Advisor to deliver compliant, professional financial advice in a high-volume branch. You will build relationships, educate customers on the right channels, and ensure accurate records in line with FAIS and TCF.

The role requires 1–3 years in customer-facing financial services, an NQF Level 5 certificate, and the ability to meet sales, service, and compliance targets while upholding ethical standards.