External Sales Engineer

KSB Company; Johannesburg; On-site; ZAR 360,000 - 540,000; Full time

Job summary

KSB Pumps & Valves (Pty) Ltd in Johannesburg seeks a results-driven sales professional with 3–5 years’ field experience in a service environment. You will call on existing customers, identify new opportunities, and deliver compelling SAP quotations and on-time order processing.

Responsibilities include market trend analysis, tender follow-ups, onsite fault finding on pumps, and ensuring customer satisfaction while growing SupremeServ market share.

Qualifications

• Minimum National Diploma in Mechanical or Process Engineering (N6/T3)
• 3–5 years’ experience in a professional sales role within a service environment (mandatory)
• Strong component identification skills
• Foundational knowledge of sales and marketing principles
• Demonstrated commitment to delivering excellent customer service

Responsibilities

• Call on existing KSB customers while expanding the customer base and markets.
• Stay up to date on market trends, competition, new projects and tenders.
• Call on contractors, end users and municipalities.
• Follow up weekly on leads.
• Perform onsite fault finding and problem solving on pumps and systems.
• Compile SAP quotations for pumps and spares and process orders on SAP.
• Follow through on orders from loading on the system to the payment stage.
• Liaise with the factory and production division when orders are in the system.
• Liaise with customers regarding order status and delivery dates.
• Load and update projects on C4C weekly, including customer contacts and company files.
• Maintain protocol in handling claims and assist fellow branch staff.
• Meet deadlines and ensure customer satisfaction.
• Increase SupremeServ market share and seek new opportunities for growth.
• Comply with and enforce all KSB Pumps & Valves (Pty) Ltd policies and procedures

Skills

Sales experience

Component identification

Customer service

Sales & marketing basics

MS Office 365

SAP

Webshop

Education

Grade 12 or equivalent

National Diploma (N6/T3) or Degree in Mechanical Engineering

Job description

Education

• Grade 12 (or equivalent)
• National Diploma (N6/T3) or Degree in Mechanical Engineering

Requirements

• Minimum National Diploma in Mechanical or Process Engineering (N6/T3)
• 3–5 years’ experience in a professional sales role within a service environment (mandatory)
• Strong component identification skills
• Computer literacy, including proficiency in Microsoft Office 365, SAP, and Webshop
• Foundational knowledge of sales and marketing principles
• Demonstrated commitment to delivering excellent customer service

Responsibilities

• Call on existing KSB customers while making every effort to expand the customer base and markets.
• Stay up to date on market trends, competition, new projects and tenders.
• Call on contractors, end users and municipalities.
• Follow up weekly on leads.
• Perform onsite fault finding and problem solving on pumps and systems.
• Compile SAP quotations for pumps and spares and process orders on SAP.
• Follow through on orders from loading on the system to the payment stage.
• Liaise with the factory and production division when orders are in the system.
• Liaise with customers regarding order status and delivery dates.
• Load and update projects on C4C weekly, including customer contacts and company files.
• Maintain protocol in handling claims and assist fellow branch staff.
• Meet deadlines and ensure customer satisfaction.
• Increase SupremeServ market share and seek new opportunities for growth.
• Comply with and enforce all KSB Pumps & Valves (Pty) Ltd policies and procedures
• In addition to these functions, the incumbent is required to carry out such other duties as may be reasonably required.