Exports Customer Support & Admin Specialist

123Schoon.Nl; South Africa; On-site; ZAR 320,000 - 520,000; Full time

Job summary

Unilever is seeking a Business Admin Support - Exports in Durban to coordinate commercial administration across BNLE markets, ensuring governance on pricing, terms, invoicing and claims. You will partner with Key Account Managers and internal teams to deliver accurate data and timely insights.

The role requires at least three years in customer development, strong Excel skills and experience with budgeting, pricing and supplier/customer governance.

Qualifications

• Matric required; a relevant tertiary qualification in business, finance, commercial management or a related field is advantageous.
• Min three years' relevant experience in customer development, category & commercial operations, finance, supply chain or business administration.
• Practical exposure to pricing, claims, trade term agreements, customer investment, reporting and category distributor operations is preferred.
• Demonstrated ability to manage multiple workstreams, engage senior stakeholders confidently and deliver outputs with limited supervision.

Responsibilities

• Coordinate commercial administration across BNLE, maintaining clear priorities and action logs with Key Account Managers.
• Maintain merchandising agreements, customer contracts, trading terms and proof-of-export documentation with controlled approvals.
• Coordinate price changes, deal prices, price files and customer communications across teams.
• Validate, process and track pricing, stock and other customer claims with complete documentation.
• Maintain trackers for TTS, accruals, purchase orders and budgets; monitor commitments and reconciliations.
• Support Joint Business Planning by consolidating targets and milestones into market trackers and reporting insights.
• Coordinate listings, product information, regulatory certificates, and inquiries with Supply Chain and Master Data teams.
• Track orders, stock, delivery dependencies, statements and payments, escalating risks as needed.
• Build Excel-based reporting and leverage Copilot/AI to improve analysis and decision support.

Skills

Commercially curious

Advanced Excel

Microsoft 365 Copilot

Joint Business Planning

Data storytelling

Stakeholder management

Communication skills

Analytical thinking

Organisational skills

Education

Matric

Tertiary qualification in business/finance/commercial management

Tools

Copilot

Microsoft 365

Job description

Unilever is seeking a Business Admin Support - Exports in Durban to coordinate commercial administration across BNLE markets, ensuring governance on pricing, terms, invoicing and claims. You will partner with Key Account Managers and internal teams to deliver accurate data and timely insights.

The role requires at least three years in customer development, strong Excel skills and experience with budgeting, pricing and supplier/customer governance.