Exports Admin & Commercial Ops Specialist

Unilever; Durban; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Unilever in Durban is hiring for a Business Admin Support - Exports within the Customer Development function. You will coordinate commercial administration for BNLE markets, drive governance on pricing and agreements, and manage claims and budgeting processes with internal and distributor teams.

You will engage with Key Account Managers, Finance and Supply Chain to track milestones, run regular reporting, and enable listings, regulatory compliance and data-driven decision support.

Qualifications

• Matric required; a relevant tertiary qualification in business, finance, commercial management or a related field is advantageous.

Responsibilities

• Market operations: Coordinate commercial administration across BNLE, maintaining clear priorities and action logs with Key Account Managers.
• Governance and agreements: Maintain merchandising agreements, customer contracts, trading terms, incentives, extension letters and proof-of-export documentation, with controlled approvals and records.
• Pricing: Coordinate price changes, deal prices, price files and customer communications across teams, resolving discrepancies promptly.
• Claims management: Validate, process and track pricing, stock, rebate, marketing and other customer claims with documentation and ageing visibility.
• TTS and budget control: Maintain trackers, monitor commitments and actuals, flag risks, support reconciliations, forecasting and payments with Finance.
• Growth and JBP tracking: Consolidate targets and milestones into market trackers; produce regular sales and execution reporting with insights.
• Customer and distributor enablement: Coordinate listings, product information, regulatory certificates, innovation requirements and queries with Supply Chain and Master Data.
• Order and service coordination: Track orders, stock, delivery dependencies, statements and payments, escalating risks and driving closure.
• Data and digital productivity: Build Excel-based reporting and use AI tools to automate routine work and strengthen controls.
• Stakeholder management: Build relationships across departments and senior distributor stakeholders, ensuring governance.

Skills

Advanced Excel

Microsoft 365 & Copilot

Data storytelling

Stakeholder management

Analytical thinking

Attention to detail

Independent worker

Education

Matric

Tertiary qualification in business/finance/commercial management

Tools

Microsoft Copilot

Microsoft 365

AI tools

Job description

Unilever in Durban is hiring for a Business Admin Support - Exports within the Customer Development function. You will coordinate commercial administration for BNLE markets, drive governance on pricing and agreements, and manage claims and budgeting processes with internal and distributor teams.

You will engage with Key Account Managers, Finance and Supply Chain to track milestones, run regular reporting, and enable listings, regulatory compliance and data-driven decision support.