ICT Operations Lead: Service Reliability & Governance

Impronics Technologies; Gauteng; On-site; ZAR 600,000 - 800,000; Full time

Job summary

Impronics Technologies is seeking an ICT Operations Manager in Gauteng, South Africa. The successful candidate will manage daily ICT operations, ensure adherence to service levels, and oversee incident and change management processes. A Bachelor's Degree in IT, proven leadership capabilities, and proficiency in ITIL standards are required. This role demands a strategic thinker focused on continuous improvement and operational excellence, ensuring high performance of ICT services delivered to stakeholders.

Qualifications

• Minimum 5 years’ ICT operations and service management experience required.
• At least 3–5 years in a managerial or leadership role.
• Proven experience managing ICT service delivery and SLA compliance.

Responsibilities

• Oversee daily ICT service operations across multiple environments.
• Monitor system and network performance to ensure uptime.
• Support Disaster Recovery and Business Continuity Planning initiatives.

Skills

Leadership

Incident Management

Problem Resolution

ITIL Framework

Communication Skills

Stakeholder Management

Analytical Skills

Education

Bachelor’s Degree in Information Technology or related discipline

Postgraduate qualification in IT Service Management (Advantageous)

Project Management certification (PRINCE2 / PMP preferred)

ITIL v4 Managing Professional

Tools

Performance Monitoring Tools

Reporting Tools

Job description

Impronics Technologies is seeking an ICT Operations Manager in Gauteng, South Africa. The successful candidate will manage daily ICT operations, ensure adherence to service levels, and oversee incident and change management processes. A Bachelor's Degree in IT, proven leadership capabilities, and proficiency in ITIL standards are required. This role demands a strategic thinker focused on continuous improvement and operational excellence, ensuring high performance of ICT services delivered to stakeholders.