Energy Customer Service Advisor Role

CXP are now part of the Huntswood Group; Umhlanga Rocks; Presencial; ZAR 180.000 - 240.000; Jornada completa

Descripción de la vacante

Huntswood is seeking customer service professionals to join our energy-focused campaigns in South Africa. You will be the voice powering positive change, handling high volumes of calls, chats and emails with a focus on quality and customer satisfaction.

We value heart, a collaborative spirit, and a passion for helping people. Benefits include incentives and growth opportunities as part of a supportive, people-centric culture.

Formación

• Matric or NQF Level 4 equivalent.
• Clear credit and criminal record.
• Computer literate and proficient with standard office tools.
• At least 1 year in a Gas & Electricity campaign.
• At least 1 year in customer service and sales.
• Beneficial: basic understanding of the UK energy market.

Responsabilidades

• Provide responses to customers, maintaining high service levels across calls, chats and emails.
• Identify issues proactively and use problem-solving to resolve customer problems.
• Handle escalated calls and complaints per procedures.
• Collaborate with other parts of the business to resolve issues.
• Build rapport and connect with customers.

Conocimientos

Customer service

Sales experience

Problem solving

Computer literacy

UK energy market knowledge

Educación

Matric or NQF Level 4

Descripción del empleo

Job Description

Join the Energy Revolution with Huntswood! Be the voice that powers positive change.

Job Overview

We are looking for Customer Service Superstars who bring heart, and passion for helping people. If you thrive in a vibrant, supportive environment and want to be part of something meaningful, this is where you belong.

Job Description

Join the Energy Revolution with Huntswood! Be the voice that powers positive change.

Job Overview

We are looking for Customer Service Superstars who bring heart, and passion for helping people. If you thrive in a vibrant, supportive environment and want to be part of something meaningful, this is where you belong.

Why you will love working with us!

At Huntswood, people come first. We invest in you, celebrate your wins and reward your commitment because when you shine our customers feel it.

Enjoy Benefits That Truly Matters

• Performance based incentives
• Tenure recognition bonuses
• Continuous service rewards
• Attendance based perks
• Breakfast every Monday
• Growth and career development programmes
• A collaborative, positive, people centric culture.

What You Will Do.

• Provide responses customer, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.

What You Bring.

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• Computer literate
• Minimum 1 year experience in a Gas & Electricity campaign
• Minimum of 1 year experience in customer service and sales
• Basic understanding and knowledge of the UK Energy market is beneficial.

Core Behaviours

At Huntswood, our people are dependable, driven, and collaborative — and our values guide the way we show up for our customers, our colleagues, and our clients.

The job holder should be able to demonstrate the following behaviours that bring our values to life:

Deliver WOW!

• Own it — take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service - Create “WoW” moments for your customers every time.

Servant Leadership

• Enable and empower all employees.
• Our people are at the heart of our success.
• Do the right thing
• Be Empathetic
• Be respectful to everyone, always
• Act with integrity, even when no one is looking.

Winning Mindset

• Bring your A‑game every day.
• Passion is contagious- work everyday like it is your first day on the job.

Strive for Greater

• Stay dedicated to continuous improvement.
• Challenge the status quo and bring forward your best ideas.

“It’s not just about what we do, but how we do it — our behaviours are what make us special.”