End User Workspace SME: M365 & Intune Expert

Kocho; Milnerton; On-site; ZAR 700,000 - 900,000; Full time

Job summary

Kocho is seeking an End User Workspace Specialist to lead SME activities for Microsoft 365 and End User Computing. You will own the service design, architecture, and management responsibilities, mentoring junior colleagues and coordinating with security teams.

You will handle complex escalations, drive continuous development, and ensure resilient End User Workspace solutions across the client infrastructure, including Intune device management.

Qualifications

• Extensive 3rd and 4th line support experience in End User Workspace technologies with focus on Intune.
• Expert-level experience with Identity and Access Management (IAM) solutions.
• Hands-on experience with Intune for managing endpoints and security.
• Experience in managing M365 environments including Exchange Online, SharePoint Online, Teams, Defender and OneDrive.
• Proven mentoring and upskilling of junior team members.

Responsibilities

• Incident and 3rd line problem management for End User Workspace issues and breaches.
• Act as SME for Digital Workplace and M365/Intune requirements and risks.
• Keep skills up to date in a fast-paced End User Workspace environment.
• Ensure governance and adherence to industry design principles for End User Workspace.
• Communicate effectively with diverse technical and non-technical stakeholders.

Skills

Autonomy

Influence

Communication

Problem Solving

Strategic Thinking

Education

Relevant degree or substantial experience

Microsoft 365 Security Administrator Associate

Microsoft Certified: Identity and Access Administrator Associate

Microsoft Certified: Information Protection Administrator Associate

Microsoft Certified: Teams Voice Engineer Expert

Microsoft Certified: Enterprise Administrator Expert

Microsoft Certified: Endpoint Administrator Associate

Tools

Intune

Microsoft 365

Job description

Kocho is seeking an End User Workspace Specialist to lead SME activities for Microsoft 365 and End User Computing. You will own the service design, architecture, and management responsibilities, mentoring junior colleagues and coordinating with security teams.

You will handle complex escalations, drive continuous development, and ensure resilient End User Workspace solutions across the client infrastructure, including Intune device management.