Tier 3 Platforms Engineer: End User Workspace Specialist (Intune/365)

Kocho; Wes-Kaap; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

A technology services company based in South Africa seeks a Tier 3 Platforms Engineer to lead End User Computing initiatives, focusing on Microsoft 365 and Intune. This mid-senior level role requires 5 to 7 years of experience, expert-level knowledge in M365, and strong technical leadership. Essential responsibilities include providing support, mentoring junior staff, and collaborating with partners. Join a dynamic team and help optimize workplace solutions while ensuring compliance and security.

Qualifications

• 5 to 7 years of hands-on experience with Microsoft Intune and Microsoft 365.
• Expert-level knowledge of security baselines and MDM & MAM setups.
• Proven track record with SLA-bound support and incident resolution.

Responsibilities

• Lead 3rd and 4th line support for End User Workspace platforms.
• Resolve complex technical issues and mentor junior engineers.
• Collaborate with internal teams and external stakeholders.
• Collaborate with internal teams and external stakeholders including Microsoft, clients, and vendors.
• Ensure governance, security, compliance, and service excellence.
• Stay up to date with new technologies and maintain expert-level technical skills.

Skills

Microsoft Intune expertise

Microsoft 365 Suite knowledge

Azure experience

Incident resolution

Mentoring skills

Education

Recognised M365 certifications

Tools

Active Directory

Windows Server

Job description

Kocho City of Cape Town, Western Cape, South Africa

Tier 3 Platforms Engineer: End User Workspace Specialist (Intune/365)

Kocho is an equal opportunities employer. We make recruitment decisions based on qualifications, skill set and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs, or lack thereof, marital status, disability or sexual orientation or any other protected characteristic.

Experience

• 5 to 7 years of hands‑on experience with Microsoft Intune, Microsoft 365, and related technologies in a senior or specialist capacity.

Role Purpose

To serve as the subject‑matter expert (SME) in End User Computing and Microsoft 365, with a strong focus on Intune and the full M365 suite. This role provides technical leadership, handles complex escalations, supports junior staff development, and leads the design, implementation, and management of modern Digital Workplace solutions.

Key Responsibilities

• Lead 3rd and 4th line support for End User Workspace platforms.
• Resolve complex technical issues and mentor junior engineers.
• Drive implementation, optimisation, and documentation of EUW and M365 services.
• Collaborate with internal teams and external stakeholders including Microsoft, clients, and vendors.
• Ensure governance, security, compliance, and service excellence.
• Stay up to date with new technologies and maintain expert‑level technical skills.

Required Skills & Experience

• Microsoft Intune – Expert‑level knowledge of security baselines, MDM & MAM setups, across Windows, iOS, Android, macOS and Linux.
• Microsoft 365 Suite – Expert‑level knowledge of the full suite, including Microsoft 365 Security & Compliance.
• Recognised M365 certifications (e.g. Security Admin, Identity Admin, Teams Voice Engineer, Enterprise Admin).
• Deep experience with Azure, automation tools, and tenant‑level configuration.
• Strong experience in a large, complex environment (public or private sector).
• Proven track record with SLA‑bound support, incident resolution, problem management, and service delivery.
• Experienced in upskilling others and knowledge sharing within the team.

Desirable/Advantageous Skills

• Active Directory (AD) and Windows Server experience.
• Background working with or supporting critical national infrastructure or 24/7 environments.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

IT Services and IT Consulting