Emergency Call Centre Operator – Community Security Organisation (CSO)

Staffwise; Cape Town; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A community-focused emergency response organization in Cape Town seeks passionate individuals to serve as call center operators. Candidates must possess strong communication skills, work well under pressure, and be willing to work shifts including weekends and public holidays. Matric is preferred, along with experience in high-pressure environments. The role involves answering emergency calls, logging them, and dispatching necessary services.

Qualifications

• Experience working in a high-pressure call centre or EMS environment.
• Comfortable working in a high-pressure environment.
• Code 8 Drivers license is preferable.

Responsibilities

• Answering emergency calls and providing immediate support.
• Logging emergency calls and dispatching services.
• Monitoring security cameras and ensuring proper response.

Skills

Strong Communication and Interpersonal skills

Excellent command of English (verbal and written)

Good computer literacy

Analytical and systems oriented

Attention to detail

Ability to work under pressure

Education

Matric

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Overview

Permanent, Shift work. Location: Cape Town, Gardens. Posted 2 months ago.

About The Organisation And The Role

CSO is a community-based security and medical response organisation in Cape Town. They are looking for people who are passionate about the Jewish Community to join their team. Quick, logical thinkers who can remain calm under pressure, to work as call centre operators in the Emergency Call Centre which will operate 24/7, 365 days a year.

Responsibilities

• Answering of emergency calls and providing immediate support to caller.
• Logging emergency calls
• Dispatching of all relevant emergency services.
• Monitoring of security cameras and basic troubleshooting if required.
• Administration duties to include record keeping.

Qualifications

• Education & Work Experience: Matric is an advantage, as is experience working in a high-pressure call centre or EMS environment.
• Strong Communication and Interpersonal skills
• Excellent command of English (verbal and written) with clear and calm telephonic communication and the ability to effectively liaise with people from all ages and stages of life.
• Excellent Administration and Organisational Skills
• Able to perform general admin duties including filing, completing report forms and summaries
• Analytical and systems oriented with the ability to follow policies and procedures
• A flexible, self-driven individual with strong attention to detail
• Team-oriented with the ability to keep calm in stressful situations
• A proactive individual who uses their initiative to ensure that service and performance are always to a high standard
• Able to multitask and work autonomously while maintaining open channels of communication with a team
• Good computer literacy (Microsoft Office Word, Excel and Outlook) with the ability to pick up new systems with ease
• Comfortable working in a high-pressure environment
• Able to maintain confidentiality
• A community volunteer driven individual, passionate about the Cape Town Jewish Community
• Preference will be given to candidates willing to work either day or night shifts
• Must be willing to work weekends, Shabbat, Yomtovim & public holidays
• Knowledge of maps systems and Cape Town streets is a distinct advantage
• Clear Criminal and ITC Record
• Code 8 Drivers license is preferable
• PSIRA Registration is an advantage

Application Details

Interested? Click on the APPLY NOW / DOWNLOAD APPLICATION button below. Closing date for applications: 29 August 2025. If you have not been contacted within 2 weeks of submitting your application, please consider your application to have been unsuccessful.

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