Elite Chat Support Specialist (UK Hours)

UNLIMITED; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

UNLIMITED is seeking a Chat Correspondence Specialist to deliver exceptional non-voice customer service through live chat, email, and digital messaging platforms. You will act as a brand ambassador, resolving queries quickly while upholding UK service standards with professional, empathetic communication.

The role requires strong written English, high attention to detail, and the ability to handle multiple conversations concurrently, including weekends and UK shifts.

Qualifications

• Excellent written English with grammar, spelling and tone.
• Customer-focused with problem-solving approach.
• Ability to manage multiple chat conversations simultaneously.

Responsibilities

• Provide timely support via live chat, email and other non-voice channels.
• Handle inquiries, complaints, and service requests per UK standards.
• Maintain professional, empathetic and compliant interactions.

Skills

Excellent written English

Customer-centric mindset

Multitasking

Attention to detail

Time management

Resilience

Tech-savvy

Education

Matric or equivalent

Job description

UNLIMITED is seeking a Chat Correspondence Specialist to deliver exceptional non-voice customer service through live chat, email, and digital messaging platforms. You will act as a brand ambassador, resolving queries quickly while upholding UK service standards with professional, empathetic communication.

The role requires strong written English, high attention to detail, and the ability to handle multiple conversations concurrently, including weekends and UK shifts.