Live Chat Sales Representative

Global One; Cape Town; On-site; ZAR 167,400 - 279,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

An international sales organization is seeking a Live Chat Sales Representative in Cape Town. This role involves servicing and upselling client products and services through various chat platforms, aiming to enhance customer experiences. Candidates must possess a high school diploma and basic computer skills, along with strong multitasking abilities and prior customer service experience. The position offers a supportive environment that values professional development and community involvement.

Qualifications

• High school diploma required.
• Basic computer skills are essential.
• Several months of customer service experience preferred.
• Ability to work on a flexible schedule is essential.

Responsibilities

• Service and upsell client products and services via chat.
• Identify sale opportunities for relevant products.
• Provide swift answers to customer inquiries.
• Consult on products with compassion and resolve issues.

Skills

Organizational skills

Ability to work as part of a team

Data entry skills

Multitasking

Customer service experience

Education

High school diploma

Job description

About the job Live Chat Sales Representative

Job brief

In this role, you’ll work effectively to service and upsell client products and services to current and future customers via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms using the "Service to Sales" methodology. You’ll also identify and capitalize on all other sale opportunities for products that may pair well with their current products and future needs. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

Requirements

The primary qualifications for a live chat job are a high school diploma and basic computer skills. Some companies have additional education or experience requirements. Fulfilling the duties and responsibilities of a live chat job requires organizational skills, the ability to work as part of a team, data entry skills, and the ability to de-escalate situations with customers in a way that makes them easier to solve. Most employers prefer applicants who have several months of experience in a customer service environment. The ability to work on a flexible schedule is essential to this role. You may be asked to navigate between multiple conversations at the same time, so the ability to multitask effectively can help you land a position in this field.

Responsibilities

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Relocation assistance for those interested in joining us in Ahmedabad, Gujarat
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives