Electro-Mechanical Service & Repair Technician

ManpowerGroup; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

ManpowerGroup is seeking an engineering-support technician to perform electronic and mechanical testing, fault-finding, and repairs on supported products. You will provide multi-channel customer support, explain technical information clearly to customers, and maintain accurate service records in SAP/CRM.

The role emphasizes a customer-first mindset, quality workmanship, and the ability to work both independently and as part of a team in a fast-paced environment.

Qualifications

• N3/S2 qualification (or currently studying towards) in Electronic, Mechanical, or Electro-Mechanical Engineering.
• Strong practical troubleshooting and repair skills.
• Good understanding of electronic principles and concepts.

Responsibilities

• Perform electronic and mechanical testing, fault-finding, and repairs on supported products.
• Ensure repaired equipment meets original performance and quality standards.
• Provide technical support to customers via telephone, email, live chat, and at the service counter.
• Deliver professional, friendly, and efficient customer service.
• Record product failures and provide feedback to Quality, Production, and R&D teams.
• Assist with identifying product trends and recommending continuous improvements.
• Maintain service reports, CRM, and SAP documentation.
• Support product testing, training, exhibitions, site visits, and other technical projects.
• Build and maintain customer relationships through exceptional service.

Skills

Troubleshooting

Customer service

SAP/CRM familiarity

Verbal and written communication

Time management

Independent working

Electrical/Mechanical principles

Education

N3/S2 in Electronic/Mechanical/Electro-Mechanical Engineering

Tools

SAP

CRM

Job description

ManpowerGroup is seeking an engineering-support technician to perform electronic and mechanical testing, fault-finding, and repairs on supported products. You will provide multi-channel customer support, explain technical information clearly to customers, and maintain accurate service records in SAP/CRM.

The role emphasizes a customer-first mindset, quality workmanship, and the ability to work both independently and as part of a team in a fast-paced environment.