East London Service & Operations Manager

Surgo; East London; On-site; ZAR 179,000 - 212,000; Full time

Job summary

Surgo (Pty) Ltd is seeking a Service Manager for the East London branch in the Eastern Cape. You will oversee service delivery, fleet and asset management, and lead a team to ensure high customer satisfaction and compliance with company standards.

Ideal candidates have strong leadership, planning, and communication skills, plus relevant experience in service/operations management in a fast-paced environment.

Qualifications

• Grade 12 (Matric) is required.
• Operations Management Diploma (Advantageous).
• Valid Code 08 Driver's Licence.
• Minimum 2 years' Service Management experience.
• Minimum 2 years' Management/Leadership experience.
• HR and Industrial Relations experience advantageous.

Responsibilities

• Full responsibility for all services within the branch.
• Ensure services are delivered efficiently, on time, and according to company standards.
• Monitor service sequencing and KPIs using handheld devices.
• Manage installations, maintenance tickets, and equipment withdrawals.
• Oversee asset management and vehicle maintenance.
• Lead branch staff and provide training and coaching.

Skills

Leadership

People management

Customer service

Planning

Education

Matric (Grade 12)

Operations Management Diploma

Job description

Surgo (Pty) Ltd is seeking a Service Manager for the East London branch in the Eastern Cape. You will oversee service delivery, fleet and asset management, and lead a team to ensure high customer satisfaction and compliance with company standards.

Ideal candidates have strong leadership, planning, and communication skills, plus relevant experience in service/operations management in a fast-paced environment.