East London Customer Support Specialist — Growth & Training

Placements24; East London; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Retirement benefits

Training programs

Career progression

Supportive environment

Job summary

Our client in East London is seeking a dedicated Customer Support Specialist to join their team onsite. You will be the primary contact for customers, addressing inquiries, guiding on products and services, and resolving issues efficiently.

Responsibilities include handling inquiries across channels, maintaining CRM records, and collaborating with internal teams to resolve complex cases while delivering an excellent customer experience at the East London office.

Qualifications

• Experience in customer support or customer service is essential.
• Excellent verbal and written communication with a professional telephone manner.
• Proficiency in CRM software and standard office productivity tools.

Responsibilities

• Handle customer inquiries via phone, email, and in-person interactions.
• Provide detailed information about products, services, and policies.
• Troubleshoot and resolve issues and complaints effectively.
• Maintain accurate records of interactions in the CRM system.
• Collaborate with internal departments to resolve complex issues.
• Gather feedback to identify service improvement areas.

Skills

Customer service

Communication

CRM software

Office tools

Education

High school diploma

Tools

CRM systems

MS Office

Job description

Our client in East London is seeking a dedicated Customer Support Specialist to join their team onsite. You will be the primary contact for customers, addressing inquiries, guiding on products and services, and resolving issues efficiently.

Responsibilities include handling inquiries across channels, maintaining CRM records, and collaborating with internal teams to resolve complex cases while delivering an excellent customer experience at the East London office.