E-commerce Product Manager (Customer Experience Focus)

Placements24; Gqeberha; Híbrido; ZAR 900.000 - 1.500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Competitive salary

Health & wellness benefits

Career growth

Descripción de la vacante

Placements24 seeks an experienced E-commerce Product Manager to shape the vision, strategy and roadmap for its online platform in South Africa. You will own end-to-end product lifecycle, prioritising features that enhance the customer journey and drive conversions.

You will lead agile teams, collaborate with design, marketing and support, and base decisions on user research, analytics and market insights. A hybrid work arrangement is offered to balance office collaboration with remote focus.

Formación

• Bachelor's degree in CS, Engineering or related field; MBA valued.
• 5–7 years in product management with e-commerce focus.
• Strong UX knowledge and data-driven decision making.
• Experience with Agile (Scrum/Kanban) and analytics tools.

Responsabilidades

• Define product vision, strategy and roadmap for the e-commerce platform with focus on customer experience and conversions.
• Conduct market research, competitive analysis and user research to identify needs and trends.
• Translate strategy into requirements, user stories, and prototypes for engineering and design teams.
• Manage the product backlog and prioritise features based on value, impact and feasibility.
• Collaborate with engineering, design, marketing, sales and customer support across lifecycle stages.
• Define and monitor KPIs to measure success and identify improvements.
• Lead product launch activities and internal training.
• Iterate on products based on user feedback and data.

Conocimientos

UX principles

Agile methodologies

Analytical skills

Stakeholder management

Communication

Jira

Google Analytics

Educación

Bachelor's degree in CS/Engineering/Business

MBA valued

Herramientas

Jira

Confluence

Descripción del empleo

About the Role

Our client, a reputable and growing e-commerce business located in Port Elizabeth, Eastern Cape, is seeking an experienced E-commerce Product Manager with a strong focus on enhancing customer experience. This role is pivotal in defining the vision, strategy, and roadmap for our client's digital products, ensuring they meet user needs and business objectives. You will be responsible for the end-to-end product lifecycle, from ideation and development to launch and iteration, with a particular emphasis on optimizing the customer journey on the e-commerce platform. The ideal candidate possesses a deep understanding of user-centered design, agile methodologies, and data-driven product development. This is a fantastic opportunity to shape the future of online shopping for a well-established brand in Port Elizabeth. The hybrid work arrangement offers a blend of collaborative office time and focused remote work, promoting productivity and well-being.

Key Responsibilities

• Define and articulate the product vision, strategy, and roadmap for the e-commerce platform, prioritizing features that enhance customer experience and drive conversions.
• Conduct market research, competitive analysis, and user research to identify customer needs and emerging trends.
• Translate product strategy into detailed requirements, user stories, and prototypes for engineering and design teams.
• Manage the product backlog, prioritizing features based on business value, customer impact, and technical feasibility.
• Collaborate closely with cross-functional teams, including engineering, design, marketing, sales, and customer support, throughout the product development lifecycle.
• Define and monitor key product metrics (KPIs) to measure success and identify areas for improvement.
• Champion user-centered design principles and ensure a seamless and intuitive customer experience across all digital touchpoints.
• Lead product launch activities, including go-to-market strategies and internal training.
• Continuously iterate on products based on user feedback, data analysis, and market dynamics.
• Act as the product owner in an Agile development environment, participating in sprint planning, reviews, and retrospectives.

Requirements

• Bachelor's degree in Computer Science, Engineering, Business, or a related field. An MBA or equivalent experience is highly valued.
• Minimum of 5-7 years of experience in product management, with a strong track record in e-commerce and a focus on customer experience.
• Proven experience in defining product strategy, roadmaps, and leading product development from concept to launch.
• Solid understanding of user experience (UX) design principles and best practices.
• Experience working with Agile development methodologies (Scrum, Kanban).
• Proficiency in using product management tools (e.g., Jira, Confluence) and analytics platforms (e.g., Google Analytics).
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
• Strong communication, collaboration, and stakeholder management skills.
• Ability to effectively prioritize and manage competing demands in a fast-paced environment.
• Experience in the South African e-commerce market is a plus.
• Ability to work effectively in a hybrid model based in Port Elizabeth.

Benefits

• Competitive salary package commensurate with experience.
• Significant opportunity to influence product strategy and customer experience for a growing brand.
• Hybrid work model offering flexibility.
• Exposure to innovative e-commerce technologies and practices.
• Collaborative and dynamic work environment in Port Elizabeth.
• Professional growth and development opportunities.
• Comprehensive health and wellness benefits.