Digital Community Engagement Coordinator

Placements24; Soweto; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid work model

Health and wellness benefits

Professional development opportunities

Community focus in Soweto

Job summary

Placements24 is seeking a vibrant Digital Community Engagement Coordinator to nurture and expand its online presence in Soweto. This hybrid role blends remote flexibility with essential on-site collaboration to build strong relationships with customers and stakeholders.

You will monitor conversations, create engaging content, and report on engagement metrics to refine strategies, contributing to a positive brand experience for a diverse audience.

Qualifications

• Proven experience in community management, social media engagement, or a similar role.
• Excellent written and verbal communication skills with a friendly tone.
• Strong understanding of social media platforms and online community dynamics.
• Experience with social media management and engagement tools.
• Ability to multitask across multiple communication channels.

Responsibilities

• Develop and implement strategies to increase engagement and build an online community.
• Monitor social media channels, forums, and online platforms for brand mentions.
• Respond to comments, messages, and inquiries in a timely, brand-consistent manner.
• Create engaging content (posts, polls, Q&A) to drive participation.
• Identify and collaborate with community influencers and brand advocates.
• Report on engagement metrics and provide insights for strategy refinement.

Skills

Community management

Social media engagement

Communication skills

Multi-channel engagement

Tools

Social media tools

Job description

About the Role

Our client is seeking a vibrant and proactive Digital Community Engagement Coordinator to nurture and expand their online presence, particularly within the vibrant community context of Soweto. This hybrid role blends remote flexibility with essential on-site collaboration, focusing on building meaningful connections with customers and stakeholders. You will be instrumental in fostering brand loyalty, managing online conversations, and executing engagement strategies across social media and other digital channels. Your role is crucial in shaping a positive and interactive brand experience for our diverse audience.

Key Responsibilities

• Develop and implement strategies to increase engagement and build a strong online community.
• Monitor social media channels, forums, and other online platforms for brand mentions and relevant discussions.
• Respond to comments, messages, and inquiries in a timely and brand-consistent manner.
• Create engaging content (posts, polls, Q&A) to encourage user participation and interaction.
• Identify and collaborate with community influencers and brand advocates.
• Report on community engagement metrics and provide insights for strategy refinement.

Requirements

• Proven experience in community management, social media engagement, or a similar role.
• Excellent written and verbal communication skills, with a friendly and approachable tone.
• Strong understanding of social media platforms and online community dynamics.
• Experience with social media management and engagement tools.
• Ability to multitask and manage multiple communication channels effectively.
• Customer-centric approach and a passion for building relationships.

Benefits

• Competitive annual salary and potential for performance-based rewards.
• Hybrid work model offering a blend of remote and office-based work.
• Comprehensive health and wellness benefits.
• Opportunities for professional development in digital engagement.
• Be part of a company that values community connection in Soweto.