Duty Manager- Estates

Fidelity Services Group; Johannesburg; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Fidelity Services Group is seeking an experienced security professional to oversee on-site security operations and ensure contractual compliance. The role focuses on supervising guards, maintaining client relations, and ensuring service levels meet contractual standards.

The position emphasizes administration, daily client liaison, and reporting, with opportunities to implement process improvements and policy enforcement across the site.

Qualifications

• Matric certificate, PSIRA Grade A, 1-5 years’ experience in the security industry, Computer literacy on Microsoft Programs, Own reliable transport and valid Driver’s Licence is required, No criminal record, Tertiary education will be an advantage, Firearm competence; handgun, short-gun and rifle.

Responsibilities

• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client.
• General management and supervision of security staff and ensuring that all their queries are dealt with promptly.
• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Dealing with all required administration matters.
• Liaising daily with the Client on various operational issues.
• Submitting relevant Daily/weekly / monthly incident and general reports as required by Management.
• Work with management to assess and improve processes and policies.
• Uphold and enforce company policies.
• Train new hires.
• Address employee complaints or performance issues as needed.
• Check in with employees regularly to determine satisfaction.
• Schedule shifts.
• Address customer issues and complaints.
• Meet regularly with upper management to stay informed on company issues.
• Oversee security of the facility.

Skills

Computer literacy

Driver's Licence

Education

Matric certificate

PSIRA Grade A

Tools

Microsoft Office

Job description

Minimum Requirements:

• Matric certificate,
• PSIRA Grade A
• 1-5 years’ experience in the security industry.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s Licence is required.
• No criminal record
• Tertiary education will be an advantage
• Firearm competence; handgun, short-gun and rifle

Key Performance Areas: (not totally inclusive):

• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client

• General management and supervision of security staff and ensuring that all their queries are dealt with promptly

• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Dealing with all required administration matters.
• Liaising daily with the Client on various operational issues.
• Submitting relevant Daily/weekly / monthly incident and general reports as required by Management.

• Work with management to assess and improve processes and policies
• Uphold and enforce company policies
• Train new hires
• Address employee complaints or performance issues as needed
• Check in with employees regularly to determine satisfaction
• Schedule shifts
• Address customer issues and complaints
• Meet regularly with upper management to stay informed on company issues
• Oversee security of the facility