Dutch Inbound Sales Advisor

Advanced Thinking Management Group; Wes-Kaap; Remote; ZAR 180.000 - 320.000; Vollzeit

Benefits dieser Stelle

Comprehensive training

Ongoing coaching and development

Career progression opportunities

Collaborative culture

Dynamic international environment

Zusammenfassung

ATM Group is expanding our Inbound Sales team and seeks motivated, target-driven Sales Advisors who deliver exceptional customer experiences while achieving strong sales results. The role involves handling inbound calls, understanding customer needs, and converting opportunities into sales in a dynamic contact centre.

Dutch fluency is mandatory, and there is a focus on meeting individual and team targets while using CRM systems.

Qualifikationen

• Previous experience in inbound sales or telesales in a target-driven contact centre.
• Dutch fluency (spoken and written) – mandatory.
• Strong sales ability with targets and conversion focus.
• Experience with CRM systems is a plus.

Aufgaben

• Handle inbound customer calls to understand needs and close sales.
• Identify sales opportunities and upsell relevant products.
• Record interactions and sales outcomes accurately.
• Navigate multiple systems to process orders and updates.
• Maintain data privacy and customer records.

Kenntnisse

Inbound sales

Telesales

Dutch fluency

Active listening

Negotiation

Tools

CRM systems

Contact centre technology

Jobbeschreibung

ATM Group is expanding our Inbound Sales team, and we're looking for motivated, target-driven Sales Advisors who are passionate about delivering exceptional customer experiences while achieving outstanding sales results.

This is an exciting opportunity to join a dynamic, fast-paced contact centre environment where you'll engage with customers, identify sales opportunities, and recommend products and services that meet their needs.

If you enjoy connecting with people, have a natural flair for sales, and thrive in a performance-driven environment, we'd love to hear from you.

What You'll Be Doing

As an Inbound Sales Advisor, you'll be responsible for handling incoming customer calls, understanding customer needs, and converting sales opportunities into successful outcomes while delivering excellent customer service.

Your responsibilities will include:

• Professionally handling inbound customer calls in a friendly, confident, and customer-focused manner.
• Identifying customer needs through active listening and effective questioning.
• Providing accurate information and advice on products, services, subscriptions, and promotional offers.
• Recommending suitable products and services based on customer needs and preferences.
• Identifying and maximising sales opportunities during customer interactions.
• Proactively upselling and cross-selling relevant products and services.
• Applying effective sales techniques to influence purchasing decisions and close sales.
• Recognising buying signals and confidently handling customer objections.
• Working towards individual and team sales targets, including conversion rates and productivity.
• Accurately recording customer interactions, sales outcomes, and agreements.
• Processing customer orders, account changes, and relevant information across multiple systems.
• Maintaining accurate customer records and adhering to company policies, procedures, and data protection requirements.
• Delivering a positive customer experience while contributing to the team's overall commercial success.

What We're Looking For

We're looking for confident, enthusiastic individuals who enjoy engaging with customers, have a strong commercial mindset, and are motivated by achieving sales targets.

Essential Requirements

• Previous experience in inbound sales, telesales, or a target-driven contact centre environment.
• Dutch fluency (spoken and written) – mandatory.
• Strong sales ability with a focus on achieving targets and improving conversion rates.
• Excellent verbal communication and active listening skills.
• Confidence in identifying sales opportunities and closing sales.
• Strong objection-handling, negotiation, and persuasive communication skills.
• Customer-focused approach with the ability to build rapport quickly.
• Ability to work effectively in a fast-paced, performance-driven environment.
• Comfortable navigating multiple computer systems simultaneously.
• Good administrative skills with strong attention to detail and accuracy.
• Ability to work independently and contribute positively to team performance.
• A proactive, results-driven attitude with a willingness to learn and develop.

Advantageous

• Experience in telecommunications, subscriptions, or service-based sales.
• Previous experience in inbound sales conversion, upselling, or cross-selling.
• Experience working towards sales KPIs and performance targets.
• Familiarity with CRM systems and contact centre technology.
• Experience handling customer objections and converting enquiries into sales.

What Makes You Successful

You’ll be someone who:

• Enjoys speaking to customers and building positive relationships.
• Has a natural passion for sales and achieving results.
• Recognises opportunities and confidently turns conversations into sales.
• Is motivated by targets and takes ownership of personal performance.
• Communicates confidently and handles objections professionally.
• Remains positive, resilient, and focused under pressure.
• Balances commercial performance with excellent customer service.
• Adapts quickly to new products, systems, and processes.
• Enjoys working as part of a collaborative, high-performing team.
• Continuously looks for opportunities to improve sales performance and customer experiences.

Working Hours

This role operates on a rotational shift basis.

Monday to Friday

08:00 – 20:00 (Netherlands operating hours)

Why Join ATM Group?

At ATM Group, we believe our people are our greatest asset. We offer an inclusive, supportive environment where you can grow your career while working with internationally recognised brands.

We provide:

• Comprehensive training
• Ongoing coaching and development
• Career progression opportunities
• A collaborative and supportive culture
• The opportunity to work in a dynamic international environment

If you're a Dutch speaker who enjoys creating memorable customer experiences and wants to be part of a growing international team, we'd love to hear from you.

ATM Group is an equal opportunity employer and is committed to creating an inclusive workplace where diversity is valued and respected.

Only shortlisted applicants will be contacted. If you do not receive feedback within four weeks of your application, please consider your application unsuccessful on this occasion.