Dual-Site Estate & Facilities Manager

Faircape; Wes-Kaap; On-site; ZAR 450,000 - 700,000; Full time

Benefits offered by this job

Collaborative working environment

Weekday hours (Mon–Fri)

Quarterly performance bonus

Employee discounts on selected Faircap

Two estates management

Job summary

Faircape Life in Somerset West is seeking an experienced Estate Manager to oversee two retirement villages, Heritage Manor and Bridgewater Manor, ensuring safe, well-maintained estates and first-class service for residents.

You will lead maintenance, facilities, security, contractors and staff across both sites, drive service standards, manage health and safety, and build strong relationships with residents and management. The role is hands-on and involves coordinating multiple priorities daily.

Qualifications

• Tertiary qualification in Facilities Management, Property Management, Operations Management or related field – advantageous
• Health & Safety certification such as First Aid, Fire Safety or OHS training – advantageous

Responsibilities

• Oversee the day-to-day operational requirements of Heritage Manor and Bridgewater Manor
• Identify maintenance requirements and prioritise work according to urgency, safety risk and operational impact
• Coordinate maintenance, plant and equipment, security, waste management and recycling services
• Respond proactively to resident maintenance requirements and ensure appropriate follow-through
• Oversee maintenance requisitions for the Body Corporate and Healthcare Centres and track work through to completion
• Conduct regular inspections of buildings, plant, facilities and communal areas
• Identify operational or infrastructure risks and ensure corrective action is implemented
• Maintain high standards across both estates and ensure facilities remain safe, functional and well presented
• Manage contractors and external service providers operating across the estates
• Monitor service delivery against agreed Service Level Agreements (SLAs)
• Address performance, staffing and service delivery concerns proactively
• Facilitate communication between contractors, operational teams and management
• Supervise on-site work and ensure contractors comply with estate requirements and safety standards
• Review work completed and ensure agreed standards and scopes of work are met
• Lead and coordinate operational staff across the estates
• Promote a professional, accountable and service-driven culture
• Monitor attendance, leave and operational coverage
• Provide guidance, training and support to staff
• Address performance concerns and operational challenges
• Work closely with HR regarding recruitment, onboarding and payroll-related administration
• Ensure compliance with relevant company Health & Safety requirements
• Conduct proactive safety inspections and identify potential risks before they become hazards
• Ensure non-compliance relating to plant, facilities or operational areas is addressed promptly
• Prioritise the safety of residents, employees, contractors and visitors
• Support emergency preparedness and response
• Manage security contractors and ensure compliance with the Estate's Security Operating Plan
• Regularly review security procedures and escalate risks or concerns where required
• Maintain professional communication with residents, employees, contractors and visitors
• Build strong working relationships with residents and key stakeholders
• Respond professionally and practically to resident concerns
• Manage operational changes with minimal disruption to residents and estate activities
• Maintain a strong service culture across all operational areas
• Prepare operational reports, recommendations and updates for the Village Manager and Facilities Director
• Maintain appropriate records relating to maintenance, contractors, incidents, compliance and operational matters
• Assist with operational budgets and cost management
• Ensure company policies, procedures and operational standards are consistently implemented

Skills

Leadership

Operational Management

Communication

Facilities Management

Service Orientation

Problem Solving

Organisation

Administration

Adaptability

Professionalism

Education

Degree in Facilities/Property/Operations Management

Job description

Faircape Life in Somerset West is seeking an experienced Estate Manager to oversee two retirement villages, Heritage Manor and Bridgewater Manor, ensuring safe, well-maintained estates and first-class service for residents.

You will lead maintenance, facilities, security, contractors and staff across both sites, drive service standards, manage health and safety, and build strong relationships with residents and management. The role is hands-on and involves coordinating multiple priorities daily.