Estate Manager

HotelJobs; South Africa; On-site; ZAR 600,000 - 900,000; Full time

Job summary

HotelJobs seeks an Estate Manager to oversee the operations and maintenance of a retirement village, ensuring residents enjoy a safe, well-maintained environment and high quality of life. The role requires strong organizational skills and a compassionate approach to working with older adults.

You will manage budgets, coordinate with contractors, lead staff, ensure health and safety compliance, and communicate effectively with residents.

Qualifications

• Experience in facility or estate management, preferably retirement village.
• Strong understanding of maintenance, health and safety regulations, and property management.
• Excellent organizational and time-management skills.
• Outstanding communication and interpersonal skills, with a compassionate approach to working with older adults.
• Ability to manage budgets and handle financial tasks.
• Leadership experience to motivate and manage a team.
• Proficiency in computer applications, including word processing and spreadsheet software.

Responsibilities

• Oversee day-to-day operations of the retirement village, including maintenance and clubhouse.
• Ensure facilities meet health and safety standards and regulations.
• Coordinate with external contractors for maintenance and repairs.
• Serve as main contact for residents and address concerns promptly.
• Organize resident activities and community events to enhance quality of life.
• Prepare and manage the estate budget and monitor expenditures.
• Oversee billing and payments for resident services.
• Recruit, train, and supervise estate staff and schedule shifts.
• Develop emergency plans and conduct safety training.
• Maintain records of maintenance, resident requests, and finances.

Skills

Facility management

Estate management

Maintenance & H&S

Organization & time management

Communication & interpersonal skills

Budgeting & financial tasks

Leadership & team management

Computer skills (MS Word/Excel)

Education

Bachelor’s degree or equivalent in Hospitality Management / Facilities Management / Business Management

Certifications in property management or elder care

5+ years of experience in similar role

Job description

We are seeking a dedicated and experienced Estate Manager to oversee the operations and maintenance of a retirement village. The Estate Manager will ensure that the community is well-maintained, secure, and provides a high quality of life for all residents. This role requires excellent organizational skills, a strong understanding of facility management, and a compassionate approach to working with older adults.

Key Responsibilities

1. Operational Management:
   • Oversee the day-to-day operations of the retirement village, including maintenance, clubhouse, kitchen, landscaping, irrigation, resident relations, financial budgets.
   • Ensure that all facilities are maintained to a high standard and comply with health and safety regulations.
   • Manage and coordinate with external contractors and service providers for various maintenance and repair services.
2. Resident Relations:
   • Act as a primary point of contact for residents and address their concerns and requests in a timely and professional manner.
   • Organize and oversee resident activities and community events to enhance the quality of life within the village.
   • Ensure effective communication with residents about important updates, policies, and events.
3. Financial Management:
   • Prepare and manage the estate’s budget, including monitoring expenditures and identifying cost‑saving opportunities.
   • Oversee billing and payment processes for services provided to residents.
   • Assist with financial reporting and provide regular updates to senior management.
4. Staff Management:
   • Recruit, train, and supervise estate staff, including maintenance workers, clubhouse staff.
   • Conduct performance evaluations and provide ongoing support and development for staff members.
   • Schedule staff shifts and ensure adequate coverage for all operational needs.
5. Compliance and Safety:
   • Ensure compliance with all relevant regulations, including health and safety standards; building codes, and insurance requirements.
   • Conduct regular inspections of facilities and address any issues related to safety or compliance.
   • Develop and implement emergency response plans and conduct training for staff and residents.
   • Full Health & Safety management and compliance.
6. Administrative Duties:
   • Maintain accurate records related to maintenance, resident requests, and financial transactions.
   • Prepare reports and documentation as required by senior management.
   • Handle administrative tasks such as correspondence, scheduling, and reporting.

Qualifications

• Proven experience in facility or estate management, preferably in a retirement village or similar environment.
• Strong understanding of maintenance, health and safety regulations, and property management.
• Excellent organizational and time-management skills.
• Outstanding communication and interpersonal skills, with a compassionate approach to working with older adults.
• Ability to manage a budget and handle financial tasks.
• Leadership experience with the ability to motivate and manage a team.
• Proficiency in computer applications, including word processing and spreadsheet software.

Education and Experience

• Bachelor’s degree in Hospitality management, Facilities Manager, Business management, or a related field is preferred.
• Relevant certifications or training in property management or elder care is a plus.
• At least 5 years of experience in a similar role or related field.

Working Conditions

• Full-time position with occasional evening or weekend hours as needed.
• On-site presence required.
• Live in the surrounding areas of the estate.
• Own transport with a valid drivers license.