Driver Verification Specialist — Compliance & Ops

takealot.com; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Takealot Fulfilment Solutions (TFS) in Cape Town seeks a Driver Verification Agent to ensure driver records comply with SOPs and regulatory requirements. You will audit documents, update verification spreadsheets, and manage transfer requests in a fast-paced logistics environment.

The role requires Matric, 1–2 years in audit/document management, KYC & AML knowledge, and proficiency in Excel, PowerPoint, and Google Workspace.

Qualifications

• Must have excellent organizational, compliance, and administrative skills.
• Keen eye for detail and accuracy in documentation.
• Ability to work under pressure with high workloads.
• Proactive problem-solver with strong written and verbal communication.
• Ability to present ideas clearly in writing and verbally.
• Team player who learns quickly and can work independently.

Responsibilities

• Monitor and correct Drivers Profiles in line with SOP.
• Provide input on SOP reviews.
• Conduct audits on all compliance documents.
• Capture driver's details on Driver Verification Control Spreadsheet (Excel).
• Attend to the Driver Transfer mailbox and action transfer requests.
• Turn-off IC Drivers with expired documents and E-Learning.
• Send weekly emails to hubs about expired documents and e-learning.
• Compile verification stats monthly and submit to stakeholders (Franchisee, Hub recruiter, FM & FCC).
• Action verification requests via Zendesk ticketing system.
• Complete daily performance reports (Verification & Cleanup).
• Take responsibility for assigned matters and tasks.
• Attend weekly team meetings on time.

Skills

Organizational skills

Attention to detail

Analytical thinking

Under pressure

Communication skills

Education

Matric

Tools

Excel

PowerPoint

Google Workspace

Job description

Takealot Fulfilment Solutions (TFS) in Cape Town seeks a Driver Verification Agent to ensure driver records comply with SOPs and regulatory requirements. You will audit documents, update verification spreadsheets, and manage transfer requests in a fast-paced logistics environment.

The role requires Matric, 1–2 years in audit/document management, KYC & AML knowledge, and proficiency in Excel, PowerPoint, and Google Workspace.