Document Production Technician

TLT LLP; Cape Town; On-site; ZAR 134,000 - 201,000; Part time

Job summary

TLT Resourcing Ltd in Cape Town is seeking a Document Production Technician to join our team in Observatory. This part-time role (30 hours/week, 9am-4pm, Mon-Fri) offers steady work with complex legal documents.

You will manage DP projects, troubleshoot MS Office and Litera, and produce, amend and secure documents, with higher attention to accuracy and quality. Training and mentoring staff will also be part of your remit.

Qualifications

• Experience in a legal or professional services environment is essential.
• Advanced knowledge of MS Office including Word, Outlook, Excel, Visio and PowerPoint.
• Experience with track changes, versioned documents and document management systems.

Responsibilities

• Manage large and complex DP projects and maintain tracking docs to meet timescales.
• Troubleshoot and provide expert MS Office and Litera support.
• Produce and amend complex documents, attachments and reports accurately.
• Create PowerPoint presentations, Visio diagrams and Excel spreadsheets.
• Transcribe large dictations quickly and accurately.
• Edit, redact and secure PDFs; perform mail merges and assist mass mailings.

Skills

Communication skills

Organisational skills

Attention to detail

Initiative

Team collaboration

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Visio

PDF creation software

Job description

We are recruiting for a Document Production Technician to join our growing team in our Cape Town office which is based near Observatory. This is an excellent opportunity being offered on a part time basis of 30 hours per week, Monday to Friday 9am - 4pm.

Who Are We?

TLT Resourcing Ltd is a subsidiary of TLT LLP ('TLT'), an award-winning UK-based law firm with a reputation for its innovative approach to delivering legal services.

Who We're Looking For

We're looking for thoughtful professional who brings both depth and perspective. You're someone who can see the big picture while staying grounded in the details. You've built your expertise over time, and now you're ready to collaborate in a way that lifts others up.

You're not just skilled - you're curious, adaptable, and committed to making legal work more accessible and impactful. You know how to navigate complexity, communicate clearly, and build trust across teams and clients.

If you're passionate about using your insight to drive meaningful outcomes - and you care deeply about people along the way - we'd love to meet you.

What You'll Be Doing

As a Document Production Technician, your day-to-day remit will include:

Technical

• Managing large and complex DP projects including creating, distributing, maintaining and reviewing tracking documentation to manage expectations and timescales.
• Troubleshooting and providing expert technical advice on all Microsoft Office products (Outlook, Excel, PowerPoint, Visio and Word) and Litera packages.
• Producing and amending, with speed and accuracy, correspondence, attachments and complex documents such as reports, deeds and agreements.
• Creating and amending complex PowerPoint presentations, Visio diagrams and Excel spreadsheets.
• Transcribing large volumes of dictations quickly and accurately.
• Editing, merging, redacting and/or securing PDF documentation, converting PDFs via conversion software or by copy typing, completing PDF binders, applying TLT house style.
• Cleaning and removing hidden metadata from TLT documents.
• Performing mail merges and assisting with mass mailings.
• Stay up to date with current technology and actively learning new software and other tools to maintain expert level in Microsoft Office and other Firm software.

Request management

• To monitor DP Inbox in the absence of DP Manager.
• Use and update the work management system to provide transparency to DP clients on the progress of their work and manage team tasks in line with the agreed SLAs.
• Proofread and quality check all work to ensure it is accurate, consistent, adheres to and meets the firm's standards.

Team support

• Supporting junior team members in times of low resource and/or heavy workloads and providing cover and support to the DP Manager or Team Leader.
• Creating and delivering training material and guidance to the team and wider business.
• Upskilling team members by sharing system knowledge.

What You Bring

• Previous experience within a legal or professional services environment and working with legal or complex documents is essential.
• Advanced knowledge of the MS Office suite including Word, Outlook, Excel, Visio and PowerPoint.
• Advanced experience of using track changes, multi versioned documents and comparison software and knowledge of version control in a document management system is key
• Previous experience working with Visio and PDF creation and amendment software is necessary.
• Previous experience working with automated templates or MS Office styles would be beneficial.
• Strong communication skills (both oral and written), a good telephone manner and client service ethos are essential to clearly and accurately convey information.
• Outstanding organisational skills with the ability to be flexible in managing tasks and workload.
• Ability to work using own initiative and as a team member, maintaining a professional positive attitude at all times and excellent attention to detail is essential.

What Makes This Role Special

People-first culture: We believe that when people feel seen, supported, and valued, they do their best work. We foster a culture of respect, empathy, and belonging - where your voice matters and your wellbeing come first.

Inclusive environment: We welcome people of all backgrounds, identities, and experiences. Diversity isn’t just a value - it’s a strength.

Growth-focused: We support learning, development, and career progression. Whether you’re deepening your expertise or exploring new paths, we'll back you.

Purpose-driven: Your work will help clients navigate legal challenges with confidence and clarity, making a real difference in their lives and businesses.

Please be aware that, as part of our recruitment process, we conduct background checks for all successful applicants. These checks cover employment and education history, identification, and relevant credit and criminal