Effective management of operations
- 100% strike rate on callagevs call cycle
- Exception reports
- Point of purchase standards met
- Promotional compliance
- Formal and informal feedback
Effective development of tactical plans for the division in line with Customer, Client and Group strategic direction and objectives
- Timeous sign-off of tactical plans
- Formal and informal feedback
- 360 feedback
Effective key account management
- 100% accurate information gained from client
- Listing of items implemented
- Promotional grid implemented
- Deals and new prices listed
- New products listings implemented
- Formal and informal feedback
Effective stakeholder engagement and management
- Fair and transparent relationships
- Contact strategy in place and executed
- Problems timeously identified and resolved
- 360 reviews (Project Smart)
- Formal and informal feedback
Effective management of achievement of operational objectives
- Achievement of sales targets
- Call cycles
- Opportunities are identified timeously and actioned
- Optimisation of resources
- ROI for the Division
- Formal and informal feedback
- Performance reviews
- 360 feedback (Client Survey-Project Smart)
Achievement of profitability, sustainability and financial targets
- Expenses within budget parameters
- Income budget achieved (bottomline)
- Variances timeously identified and addressed
- Formal and informal feedback
Effective self management
- Performance Appraisals
- Formal and informal feedback
Effective leadership and team management
- Formal and informal feedback
- Compliance to LRA, BCEA
- Climate surveys
- MiReflection reports
Qualifications and requirements
- 9-10 years’ experience in an FMCG/Retail/Sales/Marketing environment at a regional management level with a proven track record of managing people, operations and clients. Must be well connected in the FMCG trade at Key Account and Regional Level of the retailers and wholesalers|9-10|Essential / Minimum|5-10 years|
- Relevant Degree at NQF level 7
- Operations management
- Financial management skills
- Leadership Skills
- #VN