Dispatch & Fulfillment Lead

FeelSilki; Cape Town; On-site; ZAR 360,000 - 520,000; Full time

Job summary

FeelSilki is seeking a Fulfillment Manager to oversee daily picking/packing and dispatch operations in a fast-paced warehouse environment. You will coordinate with sales and account management, manage reseller orders, and ensure on-time delivery across multiple channels.

The role requires 3+ years in warehouse fulfillment with supervisory experience, strong leadership, and fluency with inventory and order management systems.

Qualifications

• Matric certificate is required; bachelor's degree in logistics, supply chain, or related field preferred.
• 3+ years of experience in warehouse operations, fulfillment, or order dispatch, with at least 1 year in a supervisory role.
• Strong understanding of picking/packing workflows and warehouse management systems.
• Experience with inventory tracking and order management software.
• Excellent organizational, communication, and leadership skills.
• Ability to work under pressure to meet dispatch deadlines, especially during peak periods.
• Comfortable working in a fast-paced warehouse environment.

Responsibilities

• Plan and oversee daily picking and packing schedules to meet order deadlines
• Supervise, train, and motivate the dispatch team
• Allocate staff and resources based on order volume and priority
• Monitor order accuracy, ensuring correct items, quantities, and packaging before dispatch
• Coordinate with inventory/stock control to resolve shortages or discrepancies
• Ensure orders are dispatched on time and handed off correctly to couriers/delivery drivers
• Track and report on key performance metrics (order accuracy rate, picking speed, on-time dispatch rate)
• Maintain organized, safe, and efficient warehouse workflows
• Investigate and resolve packing/dispatch errors, damaged goods, or customer complaints related to fulfillment
• Ensure compliance with health & safety standards in the warehouse
• Identify and implement process improvements to increase throughput and reduce errors
• Manage relevant systems to track order status in real time
• Manage reseller orders in line with agreed terms (e.g., bulk quantities, special packaging, purchase order matching, and specific labeling requirements)
• Liaise with sales/account management teams on reseller and retail order requirements, timelines, and special requests

Skills

Planning

Team leadership

Attention to detail

Communication

Inventory management

Problem solving

Organizational skills

Education

Matric certificate

Bachelor's degree in logistics or supply chain (preferred)

Tools

WMS software

Order management software

Job description

FeelSilki is seeking a Fulfillment Manager to oversee daily picking/packing and dispatch operations in a fast-paced warehouse environment. You will coordinate with sales and account management, manage reseller orders, and ensure on-time delivery across multiple channels.

The role requires 3+ years in warehouse fulfillment with supervisory experience, strong leadership, and fluency with inventory and order management systems.