Director of Operations

Hilton Worldwide, Inc.; Durban; On-site; USD 2,882 - 5,765; Full time

Job summary

An established industry player in hospitality is seeking a Director of Operations to oversee the effective management of hotel operations. This role involves collaborating with department heads to enhance guest satisfaction and achieve revenue targets. You will lead a dynamic team, ensuring operational excellence while managing budgets and strategic goals. If you thrive in a fast-paced environment and have a passion for hospitality, this is a fantastic opportunity to make a significant impact in a leading hotel. Join a company that values excellence and offers a supportive environment for career growth.

Qualifications

• Degree or diploma in Hotel Management or equivalent required.
• Strong commercial acumen and leadership skills are essential.

Responsibilities

• Manage hotel operations to exceed revenue and guest satisfaction targets.
• Lead the management team and ensure compliance with service standards.

Skills

Commercial Acumen

Leadership Skills

Budget Management

Customer Service

Ability to Work Under Pressure

Education

Degree or Diploma in Hotel Management

Tools

Hotel Property Management Systems

Job description

Job Description - Director of Operations (HOT0BGER)

Job Number:

HOT0BGER

Work Locations:

Hilton Durban 12-14 Walnut Road Durban 4001

A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.

What will I be doing?

As Director of Operations within Hilton Durban, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
• Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
• Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
• Respond to audits that are completed by the company to ensure continual improvement is achieved
• Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
• Comply and exceed hotel and company Service Standards
• Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
• Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
• Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
• Hold regular briefings and communication meetings with the HOD team

What are we looking for?

A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values:

• A degree or diploma in Hotel Management or equivalent
• Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
• Experience in managing budgets, revenue proposals and forecasting results
• In-depth knowledge of the hotel / leisure / service sector
• Strong leadership skills to effectively manage and motivate the team to achieve high level of performance and exceed targets
• Accountable and resilient
• Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems
• Previous experience in the same or similar role

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid