Director of Catering & Service Excellence

Placements24; LegKraal Gate; Hybrid; ZAR 1.200.000 - 1.800.000; Vollzeit

Zusammenfassung

Placements24 in South Africa is seeking a visionary Catering Service Director to lead service delivery for clients across Mahikeng, North West and surrounding areas. This executive role requires strategic leadership in hospitality, and a track record of managing large-scale catering operations with a focus on client satisfaction.

You will oversee service standards, mentor a diverse team, coordinate with culinary and sales units, manage staffing and budgets, and drive continuous improvement.

Qualifikationen

• A minimum of 10 years in hospitality management with at least 5 years in a director or senior leadership role focused on service delivery.
• Proven success in managing large teams and high-volume catering or event operations.
• Exceptional leadership, communication, and interpersonal skills with the ability to motivate teams.
• Strong understanding of event logistics, food and beverage service, and client relationship management.
• Experience developing and implementing effective service training programs.
• Financial acumen including budget management and cost control.
• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Willingness to work irregular hours including evenings, weekends, and holidays.

Aufgaben

• Develop, implement, and maintain exceptional service standards across all catering events and client interactions.
• Lead, mentor, and inspire a diverse team of catering staff, including supervisors, servers, and support personnel.
• Oversee event execution from a service perspective, ensuring seamless delivery, timely service, and adherence to client specifications.
• Manage staffing levels, scheduling, and training programs to ensure a highly skilled and professional service team.
• Address and resolve client feedback and service issues promptly and effectively, maintaining high levels of client satisfaction.
• Collaborate with culinary and sales teams to ensure a unified approach to client experiences.
• Monitor service performance, gather feedback, and implement strategies for continuous improvement and operational excellence.
• Manage the budget for service operations, controlling costs while upholding quality standards.
• Stay abreast of industry trends in service delivery and event management to keep our client at the forefront.

Jobbeschreibung

Placements24 in South Africa is seeking a visionary Catering Service Director to lead service delivery for clients across Mahikeng, North West and surrounding areas. This executive role requires strategic leadership in hospitality, and a track record of managing large-scale catering operations with a focus on client satisfaction.

You will oversee service standards, mentor a diverse team, coordinate with culinary and sales units, manage staffing and budgets, and drive continuous improvement.