Director of Business Operations - Remote Excellence

Placements24; Pretoria; Hybrid; ZAR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Health insurance

Stock options

Unlimited PTO

Home office stipend

Professional development

Annual offsite retreats

Retirement plan

Fully remote culture

Job summary

Placements24 is seeking a Director of Business Operations for a fully remote, distributed SaaS environment. Lead strategic initiatives to boost efficiency, design core processes, and drive cross‑functional collaboration across sales, marketing, engineering, finance, and HR.

You will define metrics, optimize tools, and scale operations while managing budgets and remote workflows. The ideal candidate brings 7+ years in remote operations, strong analytical skills, and experience with CRM/ERP

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Economics, or related field; MBA preferred.
• 7+ years of experience in business operations/strategy, remotePreferred.
• Experience designing, implementing, and optimizing business processes.
• Strong analytical and problem‑solving skills with data‑driven insights.
• Experience with CRM, ERP, and other business operations software.
• Excellent project management and cross‑functional leadership.
• Outstanding communication and interpersonal skills, effective in remote work.
• Ability to collaborate across time zones.
• Adaptability and proactive approach in a fast‑paced remote environment.
• SaaS industry experience is highly desirable.

Responsibilities

• Develop and execute strategic initiatives to improve operational efficiency across remote functions.
• Design, implement, and manage core business processes optimized for remote work.
• Collaborate with Sales, Marketing, Engineering, Finance, HR for alignment.
• Define, track, and report key operational KPIs for informed decisions.
• Identify and implement tools to enhance productivity in a distributed team.
• Manage operational budgets and resource allocation.
• Lead projects on process improvement, system implementation, scaling.
• Create and maintain remote-friendly operational playbooks and training materials.
• Facilitate cross‑functional alignment to resolve challenges and seize opportunities.
• Continuously optimize workflows for scalability and efficiency.

Skills

Analytical thinking

Project management

Remote collaboration

Cross-functional leadership

Communication skills

Data-driven insights

Strategic thinking

Problem solving

Adaptability

SaaS knowledge

Education

Bachelor’s/MBA in related field

Tools

CRM software

ERP systems

Job description

About the Role

Our client, a pioneering SaaS company, is looking for an experienced Director of Business Operations to spearhead its operational framework within a completely remote setting. This role is central to enhancing the efficiency, scalability, and overall success of our business operations, which are entirely distributed. You will be instrumental in designing, implementing, and managing processes and systems that support a global, remote workforce. The ideal candidate is a strategic thinker, highly analytical, and possesses a strong understanding of how to optimize business functions in a remote-first environment. This position offers the opportunity to shape critical business processes, drive cross‑functional collaboration, and contribute to the sustained growth of a forward‑thinking organization that embraces distributed work models. Join us in building a robust operational foundation for a truly modern enterprise.

Key Responsibilities

• Develop and execute strategic initiatives to improve operational efficiency and effectiveness across all business functions in a remote context.
• Design, implement, and manage core business processes, including sales operations, customer success, and internal systems, ensuring they are optimized for remote work.
• Collaborate closely with leadership across departments (Sales, Marketing, Engineering, Finance, HR) to ensure seamless integration and alignment of operational strategies.
• Define, track, and report on key operational metrics and KPIs, providing insights to drive informed decision‑making.
• Identify and implement best practices and tools to enhance productivity, collaboration, and communication within a distributed team.
• Manage operational budgets and resource allocation effectively.
• Lead projects focused on process improvement, system implementation, and operational scaling.
• Develop and maintain operational documentation, playbooks, and training materials for remote employees.
• Facilitate cross‑functional alignment and communication to resolve operational challenges and capitalize on opportunities.
• Continuously evaluate and optimize operational workflows for scalability and efficiency.

Requirements

• Bachelor's degree in Business Administration, Operations Management, Economics, or a related field. MBA or advanced degree preferred.
• Minimum of 7 years of experience in business operations, strategy, or a related field, with a strong emphasis on managing operations in a remote or distributed company.
• Demonstrated success in designing, implementing, and optimizing business processes.
• Strong analytical and problem‑solving skills, with the ability to translate data into actionable insights.
• Experience with CRM, ERP, and other business operations software.
• Excellent project management skills and experience leading cross‑functional initiatives.
• Outstanding communication, presentation, and interpersonal skills, effective in a remote setting.
• Proven ability to collaborate effectively with diverse teams and stakeholders across different time zones.
• Adaptability and a proactive approach to managing challenges in a fast‑paced remote environment.
• Experience in the SaaS industry is highly desirable.

Benefits

• A competitive annual salary of ZAR .
• Comprehensive health insurance package.
• Generous stock options package.
• Unlimited paid time off policy.
• Home office stipend for remote work setup.
• Opportunities for professional development, conferences, and training.
• Annual offsite retreats for team building (when feasible).
• Contribution to a retirement savings plan.
• Focus on work‑life balance and employee well‑being.
• Be part of a dynamic, innovative, and fully remote culture.