Digital Banking Solutions Advisor

Nedbank; Durban; On-site; ZAR 167,000 - 257,000; Full time

Job summary

Nedbank is seeking a client service professional in Durban to educate clients on self-service digital solutions and service options. You will respond to client needs with the right solutions, build trust, and drive cross-sell opportunities while maintaining strong client relationships.

The role emphasizes compliant service, product knowledge, and CRM-based relationship management to deliver exceptional customer experiences and financial solutions.

Qualifications

• Diploma or higher is required.
• FAIS approved qualification preferred.
• 1–2 years of retail/banking client service or sales experience.

Responsibilities

• Educate clients on self-service digital solutions and how to subscribe and service their account.
• Respond to client needs by offering the right service and solution.
• Build client trust through expertise and client-centric service.
• Cross-sell products and retain client relationships by keeping clients informed.

Skills

Customer service

Sales skills

Relationship building

Technology savvy

Planning and organizing

Education

Diploma

FAIS Approved Qualification

Tools

CRM software

Job description

Nedbank is seeking a client service professional in Durban to educate clients on self-service digital solutions and service options. You will respond to client needs with the right solutions, build trust, and drive cross-sell opportunities while maintaining strong client relationships.

The role emphasizes compliant service, product knowledge, and CRM-based relationship management to deliver exceptional customer experiences and financial solutions.