Digital Account Manager

Magos Media; Gauteng; On-site; ZAR 480,000 - 720,000; Full time

Job summary

Magos Media is seeking a strategic, commercially minded Digital Account Manager to join our team in Gauteng. You will lead day-to-day client relationships, develop digital strategies, and manage campaigns across social media and paid media platforms.

This role focuses on turning insights into actions, presenting recommendations, and driving account growth. You will collaborate with creative and paid media teams to deliver measurable outcomes for clients.

Qualifications

• 3–5+ years' experience in digital marketing or related agency role.
• Degree or qualification in Marketing, Digital Marketing, Communications or Business.

Responsibilities

• Own day-to-day relationship with assigned clients.
• Develop digital marketing strategies and campaign plans.
• Manage and optimise paid media campaigns across Meta, Google and TikTok.
• Lead client meetings and present strategies, performance and recommendations.

Skills

Digital marketing

Account management

Social media

Paid media

Client relationships

Strategic thinking

Analytical

Communication

Education

Marketing/Digital Marketing degree

Tools

Meta Ads

Google Ads

TikTok Ads

Job description

Magos Media is looking for a strategic, commercially minded and client-focused Digital Account Manager to join our team.

This is not a role focused solely on managing briefs, coordinating deliverables or presenting reports. We are looking for someone who understands digital marketing, social media, paid media, client relationships and business objectives, and who can turn that understanding into strategy, ideas, recommendations and measurable results.

The successful candidate will take ownership of client relationships and digital accounts, develop digital marketing strategies and campaign plans, manage and optimise paid media, analyse performance and identify opportunities for account growth and new business.

Key Responsibilities

Client & Account Management

• Own the day-to-day relationship with assigned clients.
• Build trusted, professional client relationships.
• Understand each client's business, industry, audience, objectives and challenges.
• Act as a strategic digital partner to clients.
• Lead client meetings and present strategies, campaign ideas, performance and recommendations.
• Manage expectations, timelines, deliverables and communication proactively.
• Identify risks, challenges and opportunities.
• Contribute to client retention and account growth.
• Develop social media strategies, content plans and calendars.
• Manage and understand TikTok, Facebook, Instagram and LinkedIn.
• Develop campaign concepts and platform-specific approaches.
• Stay up to date with platform developments, trends and audience behaviour.
• Monitor organic social performance and provide actionable recommendations.
• Work closely with the creative team to ensure content supports the overall strategy.

Paid Media — Meta, Google & TikTok

• Manage and optimise paid media campaigns across Meta, Google and TikTok.
• Work hands-on within the relevant advertising platforms.
• Develop campaign structures, objectives, audiences, targeting, placements and budgets.
• Monitor campaign performance and optimise towards agreed KPIs.
• Identify opportunities to improve targeting, creative, messaging, budgets and campaign structure.
• Work closely with the wider paid media team while maintaining strong strategic oversight.

Performance Analysis & Reporting

• Analyse campaign and platform performance rather than simply presenting data.
• Understand what happened, why it happened and what should happen next.
• Identify trends, opportunities and performance issues.
• Translate data into clear marketing and business insights.
• Develop actionable recommendations based on performance.
• Present findings and recommendations clearly to clients and internal stakeholders.
• Translate business and marketing objectives into digital strategies.
• Develop digital marketing plans and campaign ideas.
• Recommend appropriate platforms, tactics, audiences and approaches.
• Ensure social, paid media, creative, content and digital activity work together.
• Proactively bring new ideas, opportunities and relevant digital trends to clients.

New Business & Account Growth

• Identify opportunities within existing and prospective clients.
• Contribute to pitches, proposals, presentations and new business opportunities.
• Identify upsell and cross-sell opportunities.
• Recommend additional services where these add genuine client value.
• Contribute to the growth of client accounts and the agency.
• Work closely with designers, creative, content, paid media and other internal teams.
• Develop strong strategic and creative briefs.
• Ensure internal teams understand the business and marketing objectives behind the work.
• Contribute positively to the wider team and share knowledge.

Requirements

• 3–5+ years' experience in digital marketing, account management, social media, paid media or a related agency/client-facing role.
• Relevant degree, diploma or qualification in Marketing, Digital Marketing, Communications, Business or a related field.
• Strong practical experience across TikTok, Instagram, Facebook and LinkedIn.
• Strong experience with Meta Ads, Google Ads and TikTok Ads.
• Strong understanding of digital campaign strategy and optimisation.
• Ability to analyse performance data and turn insights into recommendations.
• Strong client relationship and stakeholder management skills.
• Experience developing digital marketing strategies and campaign concepts.
• Strong communication and presentation skills.
• Commercial awareness and an understanding of account growth.
• Experience with new business, pitches, upselling or cross-selling will be advantageous.
• Ability to manage multiple clients, projects and deadlines in a fast-paced agency environment.

The ideal candidate

We are looking for someone who is:

• Strategic but hands‑on.
• Commercially minded.
• Analytical and solutions-focused.
• Confident working directly with clients.
• Strong in both organic social and paid media.
• Comfortable challenging and questioning strategically.
• Able to turn insights into clear action.
• Proactive and takes ownership.
• Organised and accountable.
• Collaborative and professional.
• Passionate about digital marketing and continuously learning.
• Comfortable working in a fast‑paced agency environment.

What success looks like

Success in this role means:

• Strong client relationships.
• High-quality digital performance.
• Strategic thinking that adds genuine client value.
• Proactive ideas and recommendations.
• Growing and retaining accounts.
• Identifying commercial opportunities.
• Contributing to new business.
• Strong collaboration across the Magos Media team.