Diagnostician/Technical Representative Global Grade 10 Re-advertised

Barloworld Equipment (Pty) Ltd; Boksburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading equipment service company in South Africa is seeking a Qualified Artisan for technical support. The role focuses on managing product health, providing expert support, and resolving product issues collaboratively with the Service team. Candidates should have a strong background in troubleshooting and problem-solving, with at least 5 years of experience in relevant mechanical fields. This position involves compiling reports, presenting findings, and ensuring adherence to guidelines. MS Office and SAP proficiency are also essential.

Qualifications

• Minimum 5 years post-apprentice/learnership experience.
• Experience in engine, hydraulic and powertrain component rebuilding is an advantage.
• Demonstrated practical and theoretical training skills.

Responsibilities

• Provide expert technical support for product issues and warranty resolution.
• Compile informative reports and present issues to management.
• Ensure resolution of product issues in line with Service Letter guidelines.

Skills

Technical support

Troubleshooting

Problem solving

Interpersonal skills

Presentation skills

Planning and prioritizing

Education

Qualified Artisan (Mechanic)

Tools

MS Office

SAP

Service Technician Workbench

Job description

Position Outputs

• Expert technical support, investigations and reporting on resolutions of product issues in collaboration with Service.
• Engineering, ensuring product health and delivering end user acceptance at lower cost.
• Ensure improved product health for all products in area of responsibility
• Provide support for new product introduction
• Present product issues to management
• Compile informative product issue reports and address to Service Engineering, Caterpillar and Management.
• Provide expert technical support for Warranty resolution and one-hour training sessions
• Ensure effective self-management and performance ownership
• Ensure resolution of product issues according to Service Letter guidelines

Qualification, Experience and Competencies

• Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with
• Experience in engine, hydraulic and powertrain component rebuilt will be an advantage.
• Demonstrated practical and theoretical training skills.
• Sound interpersonal relationship skills.
• Computer Literate (MS Office & SIS ET, appropriate SAP proficiency, SIS STW Flashnet)
• Trouble shooting, problem solving and failure analysis skills
• Applicable product knowledge
• Familiar with the use of Service Technician Workbench
• Business communication and presentation skills;
• Planning and prioritizing of jobs;
• Experience in Technical report writing.
• Applied failure analysis (AFA) and scrap barrel training will be an advantage.
• Minimum 5 years post-apprentice/learnership experience