DHA Services Consultant - Client Experience & Compliance

Nedbank; Cape Town; On-site; ZAR 150,000 - 210,000; Full time

Job summary

Nedbank is seeking a Service Consultant to support Department of Home Affairs requests. You will engage clients, assess needs, and own end-to-end DHA service processes while educating customers on Nedbank digital tools.

The role emphasizes risk-aware, compliant handling and proactive communication to ensure a smooth client experience. Key duties include verifying information, coordinating with stakeholders, and maintaining accurate records.

Qualifications

• Matric / Grade 12 / National Senior Certificate.
• 1–2 years interacting with customers; resolving queries and managing customer expectations.
• Interacting with external customers.

Responsibilities

• Engage clients by establishing and assessing their needs to fulfill DHA services and queries.
• Own the client request by managing the end-to-end process to ensure a great client experience.
• Maintain great customer relations by listening with care and understanding to provide the right information on the services required.
• Escalate unresolved client requests following escalation procedures for speedy resolution.
• Foster mutual trust by providing knowledgeable client service and keeping promises.
• Build and maintain client relationships by informing clients of progress or actions taken.

Skills

Customer service principles

Verbal and written communication

Building customer loyalty

Managing work

Stress tolerance

Education

Matric / Grade 12 / National Senior Certificate

Tools

Computer literacy

Job description

Nedbank is seeking a Service Consultant to support Department of Home Affairs requests. You will engage clients, assess needs, and own end-to-end DHA service processes while educating customers on Nedbank digital tools.

The role emphasizes risk-aware, compliant handling and proactive communication to ensure a smooth client experience. Key duties include verifying information, coordinating with stakeholders, and maintaining accurate records.